Samoil Rangwala
Brampton,ON
Summary
Creative Social Media Coordinator with a positive attitude and a great background in cultivating a positive online presence across multiple social platforms. Successfully developing and managing ever-changing social media content calendars for multiple sites. Coordinates well with the graphics team and marketing group to meet objectives.
Overview
8
8
years of professional experience
8
8
Certification
Work History
Social Media Coordinator
Danube Overseas
12.2023 - Current
- Boosted brand visibility by developing and implementing engaging social media campaigns.
- Enhanced online engagement with the creation of compelling content for various platforms.
- Increased website traffic through effective cross-promotion and link sharing on social media channels.
- Strengthened brand identity with consistent messaging, tone, and visual elements across all posts.
- Streamlined social media management by utilizing scheduling tools and analytics software for optimal posting times.
- Optimized profiles on various networks to ensure consistency with branding guidelines and improve search engine visibility.
- Developed a strong online presence for clients through targeted social media strategies tailored to their unique needs.
- Analyzed performance metrics to identify trends and areas for improvement in future campaigns.
- Supported SEO initiatives to improve content, keywords and branding.
- Tracked and capitalized on emerging industry trends to boost campaign performance.
- Interacted with fans and clients in effort to take advantage of positive posts and feedback to boost brand identification.
- A-B tested ad campaigns to optimize performance and drive improved ROI.
- Implemented pay-per-click campaigns to increase website traffic and conversions.
- Managed search engine marketing budgets and tracked campaign performance.
- Completed keyword research and analyzed competitor SEO and PPC campaigns to identify gaps and opportunities.
Business Analyst E-commerce
Cube27 IT Pvt. Ltd.
08.2021 - 12.2022
- .Reduced operational costs through thorough data analysis and implementing cost-effective solutions.
- Enhanced company-wide decision-making by developing comprehensive reports on key performance indicators.
- Increased efficiency in resource allocation by conducting detailed business requirements analysis.
- Improved business processes by analyzing current practices and recommending optimization strategies.
- Increased brand visibility by developing and implementing data-driven digital marketing strategies.
- Boosted website traffic with targeted SEO tactics, keyword research, and content optimization.
- Improved conversion rates by designing and executing A/B tests for landing pages and ad campaigns.
- Enhanced user experience on the company website through strategic design updates and content improvements.
- Collaborated with cross-functional teams to develop integrated marketing plans that included both traditional and digital channels.
- Developed comprehensive reports on digital marketing efforts, presenting findings to senior leadership for informed decision-making.
- Created Pay-Per-Click campaigns to drive targeted traffic to the company website.
Sales and Marketing Specialist
Classy Wheels
07.2021 - 12.2022
- Boosted sales revenue by developing and implementing effective marketing strategies.
- Established strong relationships with clients through exceptional customer service and communication skills.
- Increased brand awareness by creating engaging social media content and managing online platforms.
- Conducted comprehensive market research to identify potential opportunities for business growth.
- Exceeded quarterly sales targets consistently, contributing significantly to overall company performance.
- Mentored junior team members, providing guidance on best practices in sales and marketing techniques.
- Generated valuable referrals from existing customers through proactive relationship management efforts.
- Examined needs, wants and spending patterns of target audience.
- Monitored company budgets by comparing campaign results to financial forecasts.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
Customer Service Associate
Amazon India Development Center
05.2017 - 06.2021
- Worked with multiple skills within the organization to support the customers and help them with the service.
- Worked in the Escalation Desk of Amazon as well as served various customers from different corners of the world.
- Enhanced customer satisfaction by effectively addressing inquiries and resolving issues.
- Streamlined communication with clients for improved service experiences and increased loyalty.
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
- Developed strong relationships with clients through attentive listening and empathetic understanding of their needs.
- Trained new associates in company policies and procedures, fostering a supportive work environment.
- Processed orders accurately and efficiently, ensuring timely delivery of products or services to customers.
- Monitored customer feedback channels, identifying areas of improvement for enhanced service quality.
- Conducted follow-up calls to ensure complete satisfaction after issue resolution or product purchase completion.
- Assisted colleagues with challenging situations, providing guidance based on expertise and experience in the industry.
- Cultivated lasting client relationships through consistent reliability and dedication towards achieving mutually beneficial results.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Responded to customer calls and emails to answer questions about products and services.
- Utilized internal software and tools to meet customer needs and resolved issues promptly.
- Kept detailed records of customer interactions to track and resolve issues quickly.
Lead Sales Representative
Swan Solutions & Services Pvt. Ltd
04.2016 - 06.2016
- Lead Generation operation was performed by the team of four for the products sold in this IT Globalized organization.
- Worked as a summer trainee and we also generated a contract with Hewlett-Packard.
- Generated high-quality leads by researching and identifying potential clients through various online platforms.
- Enhanced lead quality by conducting thorough pre-screening of prospects before forwarding to the sales team.
- Increased conversion rate with targeted outreach strategies, including email campaigns and cold calling.
- Developed strong rapport with potential clients, fostering long-lasting relationships and repeat business opportunities.
- Collaborated with marketing team to create impactful messaging for social media campaigns that resulted in higher lead rates.
- Streamlined lead generation processes by utilizing CRM tools for efficient tracking and management of leads.
Education
Information Systems In Business Analysis - E-commerce
Northern College of Applied Arts And Technology
South Porcupine, ON12.2023
Bachelor's In Computer Application - Information And Communication Technology
Savitribai Phule University
Pune, Maharashtra, India09.2020
Skills
- Microsoft 365
- Canva
- Drawio
- C Software Proficiency
- Java Software Proficiency
- C Software Proficiency
- Curriculum Development
- Good Telephone Etiquette
- Critical Thinking
- Fluent in English
- Relationship Building
- Customer Relations
- Task Prioritization
- Cultural Awareness
- Active Listening
- Decision-Making
- Project Planning
- Social Perceptiveness
- Supervision and leadership
- Creative Problem-Solving
- Organizational Skills
- Public Speaking
- Organization and Time Management
- Research
- Multitasking Abilities
- Written Communication
- Analytical and Critical Thinking
- SQL Software Proficiency
- Flexible and Adaptable
- MS Office
- Quality Assurance
- Troubleshooting
- Teamwork and Collaboration
- Verbal Communication
- Social Learning
- App Marketing
- Internet Marketing
- Brand Promotion
- Social media expert
- Adobe Creative Suite proficiency
- Social content planning
- SEM strategy development
- Social networking design
- Audience outreach
- Digital Marketing
- Social Media Management
- Content Development
- Social Media Best Practices
- Online Marketing
- Email Marketing
- Brand Awareness
- Influencer Collaboration
- Sales Support
- Campaign Management
- Brand Development
Accomplishments
- IDEATHON - Ideathon was a concept of providing the best ideas for the growth of the organization. My idea was selected as the best idea in which the customers were doing a fraud for an empty box on the very first order. We suggested to start an open box delivery for a product costing more than ₹2500. Today all over India this idea is implemented
- ACES (AMAZON CUSTOMER EXCELLENCE SYSTEM) where the motto was to think the best of the customer considering the benefits in favor of them. Also, it doesn't become a burden for the employee and he/she can maintain their performance too.
- Along with this, I have also secured Aces lanyard certification in 2018.Data Organization - Classified, recorded and summarized numerical and financial data to compile and keep financial records.
Languages
English
Full Professional
Hindi
Native or Bilingual
Gujarati
Native or Bilingual
Marathi
Professional Working
Certification
- Certified Business Analyst, Cube27 IT Pvt Ltd - 1.5 Years
- ACES LANYARD CERTIFICATION - ACES is an acronym for Amazon Customer Excellence System. I was selected to provide the best of ideas for the further growth of our organization and our decisions were taken into consideration. I was awarded 2 certification lanyards from ACES.
- Business Analysis: Essential Tools and Techniques Training - IIBA
- Social Media Marketing Foundations Training - LinkedIn
- Social Media Marketing for Small Business Training - Project Management Institute
- Business Analysis Foundations Training - IIBA
- What Is Business Analysis? Training - IIBA
- Business Analysis Foundations Training - NASBA
Timeline
Social Media Coordinator
Danube Overseas
12.2023 - Current
Business Analyst E-commerce
Cube27 IT Pvt. Ltd.
08.2021 - 12.2022
Sales and Marketing Specialist
Classy Wheels
07.2021 - 12.2022
Customer Service Associate
Amazon India Development Center
05.2017 - 06.2021
Lead Sales Representative
Swan Solutions & Services Pvt. Ltd
04.2016 - 06.2016
Information Systems In Business Analysis - E-commerce
Northern College of Applied Arts And Technology
Bachelor's In Computer Application - Information And Communication Technology
Savitribai Phule University
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