SAMMY YVES MBUAGBAW
Toronto,ON
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
CASH 4 YOU CORP
Toronto, ON
08.2020 - 01.2021
- Facilitated inter-departmental communication to effectively provide customer support.
- Implemented and developed customer service training processes.
- Cultivated customer loyalty, promoted repeat business, and improved sales.
- Answered constant flow of customer calls with minimal wait times.
- Resolved irate customer issues over the phone with 50 or more customers daily.
- Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
- Entered customers' and makers' information completely and accurately into POS.
Conducted financial transactions on a daily basis that included money transfers to western union, payday loans, check cashing, bill payments, foreign exchange, and ensuring all sales are correctly recorded. - Cross-sell all Cash 4 you products and services
Customer Service Representative
PR & EXCHANGE
01.2018 - 05.2020
- Listened and responded to customers complaints and ensured customers were very satisfied with every part of the flooring experience from initial greeting through order completion
- Provided information about products and services and updated them on any new services or products which could help their present situation
- Took orders, determining charges, and oversaw billings or payments
- Referred customers to supervisors, managers, or others who could help with problems that could not be solved at my level of expertise
- Researched answers or solutions as needed to give customers accurate ways of handling their issues.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided primary customer support to internal and external customers.
- Evaluated account and service histories to identify trends, using data to mitigate future issues.
- Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
- Consulted with outside parties to resolve discrepancies and create expert solutions.
Education
Associate of Arts - Tourism And Hospitality Management
Seneca College of Applied Arts And Technology
North York, ON2020
Associate of Arts - Tourism And Hospitality Management
Seneca College of Applied Arts And Technology
North York, ON2019
Associate of Arts - Tourism And Hospitality Management
Seneca College
Toronto, ON2019
Skills
- Customer Data Confidentiality
- Responding to Difficult Customers
- Courteous with Strong Service Mindset
- Issue and Complaint Resolution
- Building Customer Trust and Loyalty
- Verbal and Written Communication
- Understanding Customer Needs
- POS Systems and Ordering Platforms
- Excellent attention to details
- Computer Proficiency
- Inbound and Outbound Calling
- Cultural Awareness and Sensitivity
Timeline
Customer Service Representative
CASH 4 YOU CORP
08.2020 - 01.2021
Customer Service Representative
PR & EXCHANGE
01.2018 - 05.2020
Associate of Arts - Tourism And Hospitality Management
Seneca College of Applied Arts And Technology
Associate of Arts - Tourism And Hospitality Management
Seneca College of Applied Arts And Technology
Associate of Arts - Tourism And Hospitality Management
Seneca College
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