Summary
Overview
Work History
Skills
Timeline
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Sammy Tran

Anaheim

Summary

Results-driven Quality Analyst with a strong background in data analysis and process improvement at Amazon. Recognized for enhancing customer retention through the identification of operational trends and the implementation of strategic action plans. Skilled in regulatory compliance and collaboration with cross-functional teams to drive organizational success. Career aspirations include leveraging analytical expertise to further optimize process efficiencies.

Overview

25
25
years of professional experience

Work History

Quality Analyst

Amazon
Seattle
01.2010 - 01.2025
  • Evaluated existing processes to identify areas of improvement or cost savings opportunities.
  • Identified trends in key operational metrics such as revenue growth, customer retention rates.
  • Analyzed budgets and implemented action plans to rectify issues.
  • Performed research into new accounting regulations affecting the organization.
  • Expanded or modified system to serve new purposes or improve workflow.
  • Researched industry best practices and identified areas for improvement within the organization.
  • Used computer in analysis and solution of business problems.
  • Worked with cross-functional teams to achieve goals.

Sales Associate

Verizon
New York
03.2000 - 04.2009
  • Developed promotional strategies to increase sales volume.
  • Answered customer inquiries regarding product features, pricing, and availability.
  • Attended weekly team meetings to review performance goals and objectives.
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
  • Received and displayed product shipments on store retail shelves upon delivery.
  • Handled returns and exchanges according to company policies.
  • Organized store by returning merchandise to proper areas and restocked displays.
  • Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
  • Placed special orders or called other stores to find desired items.
  • Adapted sales strategies based on customer interactions and feedback to improve results.

Skills

  • Data analysis
  • Process improvement
  • Regulatory compliance
  • Statistical analysis
  • Budget management
  • Customer retention

Timeline

Quality Analyst

Amazon
01.2010 - 01.2025

Sales Associate

Verizon
03.2000 - 04.2009

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Sammy Tran