Samantha Phillips
Long Beach
Summary
Dedicated professional with a strong work ethic and exceptional customer service skills, honed at Original Roadhouse Grill. Proven ability to foster trust and communication, ensuring safety and engagement as a Family Nanny. Expertise in hospitality service and first aid, committed to enhancing experiences and maintaining high standards.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Family Nanny
NA
Garden Grove, CA
09.2024 - Current
- Supervised daily activities and routines for children, ensuring safety and engagement.
- Developed educational activities to promote cognitive and social development in children.
- Managed household tasks including meal preparation, laundry, and cleaning to maintain a supportive environment.
- Communicated effectively with parents regarding children's progress and behavior, fostering collaborative relationships.
- Nurtured strong relationships with both parents and children based on trust, respect, empathy, and open communication lines.
- Safeguarded children''s well-being by closely monitoring their activities and providing appropriate supervision at all times.
Server
Original Roadhouse Grill
Long Beach, CA
08.2022 - Current
- Provided exceptional customer service, ensuring timely and accurate order delivery.
- Managed multiple tables efficiently, balancing guest needs and restaurant flow.
- Collaborated with kitchen staff to ensure quality food presentation and timely service.
- Trained new team members on menu items, point-of-sale system, and service protocols.
- Maintained cleanliness and organization of dining area to meet health standards.
- Resolved guest complaints promptly, enhancing overall dining experience and satisfaction.
Cashier
Ameci Pizza and Pasta
Los Alamitos, CA
03.2021 - 04.2022
- Processed customer transactions efficiently using point-of-sale systems.
- Maintained accurate cash drawer, ensuring daily reconciliations matched sales records.
- Assisted in training new cashiers on store policies and procedures.
- Provided exceptional customer service, resolving inquiries and complaints promptly.
- Monitored cleanliness and organization of checkout area to ensure compliance with health standards.
- Worked flexible schedule and extra shifts to meet business needs.
Education
Associate of Arts - General Studies
Long Beach City College
Long Beach, CA05-2024
High School Diploma -
Los Alamitos High School
Los Alamitos, CA05-2022
Skills
- Hospitality service expertise
- Hospitality service expertise
- Hospitality service expertise
- Hospitality service expertise
- Hospitality service expertise
Certification
BLS Certified
Timeline
Family Nanny
NA
09.2024 - Current
Server
Original Roadhouse Grill
08.2022 - Current
Cashier
Ameci Pizza and Pasta
03.2021 - 04.2022
Associate of Arts - General Studies
Long Beach City College
High School Diploma -
Los Alamitos High School