Sammy Broughton
Danville
Summary
Dynamic and results-driven professional with a strong background in customer service and team collaboration, recognized at Amicis Pizza for exceptional service. Skilled in project scheduling and employee training, I excel in enhancing operational efficiency and fostering customer relationships, consistently ensuring satisfaction and loyalty.
Overview
2
2
years of professional experience
Work History
Server
Primos
Danville
01.2024 - 04.2024
- Opened/closed restaurant
- Created relations with our regulars to enhance comfortability.
- Greeted customers, answered questions and recommended specials to increase profits.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Monitored dining room for cleanliness and proper set-up at all times.
- Stocked service areas with supplies during slow periods.
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
- Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
- Trained new employees on restaurant procedures and plating techniques.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
Supervisor/Assistant Manager
Amicis Pizza
Danville
03.2023 - 12.2023
- I would take pick-up and delivery orders on the phone.
- Recognized by management for providing exceptional customer service.
- Updated and maintained databases with current information.
- I was in control of tracking my delivery drivers and scheduling their drives.
- I worked at the front cashier's box, where I take orders and complete pickup orders for customers and third-party drivers.
- Evaluated new technologies or processes that could improve store efficiency.
- Assigned work and monitored performance of project personnel.
- Recruited and trained new employees to meet job requirements.
- Performed daily opening and closing duties such as counting cash drawers and verifying deposits.
- Monitored inventory levels to ensure adequate stock for sales floor.
- Delegated work to staff, setting priorities and goals.
Team Sports Associate
Dicks Sporing Goods
Dublin
07.2022 - 01.2023
- Completed customers' purchases by processing credit and payment cards and placing items in bags.
- Sorted, cleaned and organized clothing racks to improve overall store appearance.
- Welcomed guests and asked open-ended questions to best determine optimal product choices.
- Explained to customers benefits of certain types of equipment and apparel and discussed product features.
- Established long-term customer relationships by assisting shoppers with friendly and helpful demeanor.
- Prevented shoplifting by quickly identifying suspicious individuals and notifying security staff.
- Answered phones promptly when calls came into the store regarding questions about team sportswear or placing orders over the phone.
- Processed returns, exchanges, warranties, and repairs related to items purchased from the team sports department.
Education
Some College (No Degree) - Civil Engineering/ Project Managment
DVC
Pleasant Hill, CASkills
- Project scheduling
- Team collaboration
- Customer service
- Employee training
- Inventory management
- Problem solving
- Sales techniques
- Multitasking and organization
- Cash handling
- Strong work ethic
- Calm demeanor
- Menu memorization
Affiliations
- painting/ drawing
- Surfing
- Football, Baseball, Rugby
- Family time
Languages
Spanish
Limited
Accomplishments
- MVP for football and second team all league
- I have been supporting myself financially since 18 while taking classes at DVC
References
References available upon request.
Timeline
Server
Primos
01.2024 - 04.2024
Supervisor/Assistant Manager
Amicis Pizza
03.2023 - 12.2023
Team Sports Associate
Dicks Sporing Goods
07.2022 - 01.2023
Some College (No Degree) - Civil Engineering/ Project Managment
DVC
Similar Profiles
Spencer GreasonSpencer Greason
Restaurant Manager at PrimosRestaurant Manager at Primos
Tevon EvansTevon Evans
Dump Truck Driver at PrimosDump Truck Driver at Primos
Luc DemereLuc Demere
Primos Cafe at PrimosPrimos Cafe at Primos