Sammi Sprague
Greater Sudbury,ON
Summary
Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
19
19
years of professional experience
Work History
Residential Cleaner
Self Employed
01.2020 - 01.2024
- Maintained a high standard of quality control by consistently meeting clients'' expectations for cleanliness and professionalism.
- Improved client satisfaction by providing thorough cleaning services tailored to individual preferences and needs.
- Enhanced residential cleanliness through meticulous attention to detail and adherence to sanitary standards.
- Used time management and efficient cleaning methods to meet deadlines.
- Provided specialized deep-cleaning services upon request to restore heavily soiled areas or prepare homes for special events or guests.
- Created customized cleaning plans based on client preferences, ensuring tailored services that met specific requirements.
- Developed strong relationships with clients through consistent reliability, punctuality, and excellent service delivery.
Sales/Receptionist/Manager
Mikes Countertop Shop
04.2012 - 05.2016
- Strengthened customer loyalty through professional follow-up communication after each sale.
- Improved office efficiency by managing administrative tasks such as filing, data entry, and inventory management.
- Resolved customer concerns promptly, fostering trust in the brand and increasing repeat business opportunities.
- Trained new receptionists on company procedures, contributing to a smooth onboarding process for new hires.
- Enhanced customer experience with thorough product knowledge and prompt assistance.
- Scheduling services, and installations with customers, contractors, and designers
- Frequently visited other retailers to update product samples and information
Pin Chaser
Plaza Bowling Lanes
09.2014 - 02.2016
- Provided backup support for other positions within the bowling alley as needed, demonstrating flexibility and adaptability in various roles.
- Collaborated with fellow team members to provide seamless service during busy periods.
- Actively participated in team meetings to share insights, discuss challenges, and develop solutions for improved performance across all areas of operation.
- Contributed to positive customer experiences by consistently providing friendly and professional service.
- Ensured smooth functioning of bowling lanes with thorough inspections and proactive problemsolving.
- Performed routine cleaning tasks to maintain cleanliness standards throughout the facility.
Receptionist/Automotive Service Advisor
Royal Tire
01.2013 - 01.2014
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Handled cash transactions and maintained sales and payments records accurately.
- Responded to inquiries from callers seeking information.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Answered central telephone system and directed calls accordingly.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Restocked supplies and submitted purchase orders to maintain stock levels.
Ticket Sales Representative
Sudbury Arena
01.2005 - 01.2011
- Directed guests to nearby attractions and distributed information on upcoming special events as part of venue's marketing strategy.
- Sold tickets to concerts, plays and other performances at ticket counter and by online ticketing systems.
- Stocked ticket sales counter with brochures, rack cards and other promotional materials for guest use.
- Communicated with team members and management to obtain current information on venue attractions and related logistics.
- Balanced Point of Sale (POS) system daily and reported discrepancies to management for resolution.
Education
High School Diploma -
Sudbury Secondary School
06.2010
Skills
- Multitasking and Prioritizing
- Problem-Solving
- Reliability
- Follow-up skills
- Customer Service
- Verbal and written communication
- Relationship Building
- Staff Management
Languages
English
Native or Bilingual
Timeline
Residential Cleaner
Self Employed
01.2020 - 01.2024
Pin Chaser
Plaza Bowling Lanes
09.2014 - 02.2016
Receptionist/Automotive Service Advisor
Royal Tire
01.2013 - 01.2014
Sales/Receptionist/Manager
Mikes Countertop Shop
04.2012 - 05.2016
Ticket Sales Representative
Sudbury Arena
01.2005 - 01.2011
High School Diploma -
Sudbury Secondary School
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