Samm Galati
Thorold,ON
Summary
Strong communicator with excellent organizational and time management skills. Efficiently manages multiple projects simultaneously while adhering to strict deadlines. Possesses excellent problem-solving skills and ability to think and act quickly to find creative solutions.
Overview
6
6
years of professional experience
Work History
Service Advisor
St. Catharines Nissan
01.2021 - 05.2024
- Established strong working relationships with colleagues across all departments within dealership
- Verify current vehicle warranty coverage and explain fee structures
- Prepare accurate and detailed repair orders that describe customer concerns, known issues
- Continuously increase knowledge of dealer services, fees, and vehicle repair needs
- Update customer records in system with latest mileage, service, and repair information
- Develop and write up repair estimates and keep customers informed of changes
- Trained on CDK and PBS
- Identified specialized product, repair and maintenance needs by consulting directly with customers
- Planned regular preventive service appointments to accommodate customers' usage patterns
- Kept customers informed on progress of their vehicle repairs
- Called customers to detail service changes, prices and car pick-up times
- Prepared service appointment work orders based on customer information and initial assessments
- Coordinated team tasks, workflows, and schedules to improve company productivity
- Collaborated with parts department to order necessary replacement components.
Service Coordinator
St. Catharines Nissan
09.2019 - 12.2020
- Booking service appointments with maximum sales for due maintenance
- Scheduled appointments and documented updates in scheduling software (xtime)
- Organize vehicles for delivery
- Complete safety documentation for all used vehicle inventory
- Express service advisor to approximately 10 vehicles per day
- Provided ongoing support to clients through follow-up calls or emails after service appointments
- Analyzed data from customer feedback surveys to identify areas for improvement
- Trained on CDK
- Managed preparations for planned service appointments by coordinating parts, technician work and bay assignments.
Receptionist
St. Catharines Nissan
04.2018 - 09.2019
- Showing exceptional customer service when greeting customers visiting dealership showroom and parts/service department
- Directed numerous calls per day to appropriate recipients using multi-line systems
- Greeted incoming guests and directed individuals to appropriate personnel
- Prepare dealer trade information for pickup and collected payments
- Organize vehicle licensing and administration
- Proficient in Microsoft Office
- Trained on Reynolds and Reynolds and 180
- Assisted with administrative tasks such as filing, copying, and data entry as needed.
Education
Bachelors of Kinesiology (Honours) - Kinesiology
Brock University
St. Catharines, ON05.2019
Diploma - Fitness And Health Promotion
Fanshawe College
London, ON04.2014
Diploma - Emergency Telecommunications (911 Dispatch)
Fanshawe College
London, ON04.2012
High School Diploma -
St. Theresa of Lisieux Catholic High School
Richmond Hill06.2011
Skills
- Service Estimates/Recommendations
- Customer Service
- Multitasking and Organization
- Workflow Management
- Goal-oriented mindset/ Strong work ethic
- Preventive maintenance coordination/ Service scheduling
- Upselling techniques
- Customer Relationship Management
- Multi-Line Phone Systems with Telephone etiquette
- Microsoft Office
Accomplishments
- Fitness and Health Promotion Spirit Award | Fanshawe College | April 2014
- Health and Safety Representative | HCB Health and Safety Committee | Nov 2014-2019
- Class Representative of Health Sciences | Fanshawe College | Oct 2013- April 2014
- Teacher’s assistant in Phys. Ed Dept. | John Paul 2 Catholic High School | Sept 2013- Dec 2013
- Fanshawe College Security | Observations | March 10, 2012
- London Police | Observations | February 10, 2012
- Ontario Provincial Police Communications | Observations | February 24, 2012
- Teacher’s assistant in Phys. Ed Dept. | Jean Vanier Catholic High School | Sept 2010- Feb 2011
- Student athletic council member | St. Theresa of Lisieux Catholic HS | Sept 2008- April 2011
Languages
English
Native or Bilingual
American Sign Language
Limited Working
Timeline
Service Advisor
St. Catharines Nissan
01.2021 - 05.2024
Service Coordinator
St. Catharines Nissan
09.2019 - 12.2020
Receptionist
St. Catharines Nissan
04.2018 - 09.2019
Bachelors of Kinesiology (Honours) - Kinesiology
Brock University
Diploma - Fitness And Health Promotion
Fanshawe College
Diploma - Emergency Telecommunications (911 Dispatch)
Fanshawe College
High School Diploma -
St. Theresa of Lisieux Catholic High School
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