Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Sammantha Schurman

Sidney,BC

Summary

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.

Overview

8
8
years of professional experience

Work History

Customer Service Representative

Social Tech Unlimited
01.2022 - Current
  • Gained customer trust by providing knowledgeable and accurate information in both English and Spanish.
  • Managed high-volume inbound calls, effectively prioritizing issues to ensure swift resolution and minimize hold times for customers.

Administrative Assistant

Sancors Corp
01.2019 - 03.2022
  • Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.

English Teacher

Lingoda
01.2017 - 01.2022
  • Planned dynamic lessons to increase student comprehension of books and literary concepts.
  • Prepared comprehensive English curriculum for multiple classes.

Education

Teaching Certificate - Education

International TEFL Training Institute
Online
05-2017

Skills

  • Microsoft PowerPoint
  • Product and service solutions
  • Sales expertise
  • Office equipment proficiency
  • Typing proficiency
  • Call center procedures
  • Multi-line telephone operations

Languages

English
Native or Bilingual
French
Limited Working
Spanish
Native or Bilingual

Timeline

Customer Service Representative

Social Tech Unlimited
01.2022 - Current

Administrative Assistant

Sancors Corp
01.2019 - 03.2022

English Teacher

Lingoda
01.2017 - 01.2022

Teaching Certificate - Education

International TEFL Training Institute

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Sammantha Schurman