Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
Generic

Sammantha Mckee

Kitchener,ON

Summary

Dynamic hospitality professional with a proven track record at Quiznos Subs, excelling in customer service and teamwork. Adept at multitasking and problem-solving, I enhanced service speed and trained new staff, fostering a positive work environment. Committed to maintaining high standards of cleanliness and organization while delivering exceptional guest experiences.

Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines.

Overview

2024
2024
years of professional experience
1
1
Certification

Work History

Sandwich Artist

Quiznos Subs


  • Ensured transaction handling was accurate and consistent.
  • Kept workplace clean and organized in line with restaurant policies.
  • Increased speed of service through effective multitasking and time management skills.
  • Collaborated with team members to maintain a smooth workflow during busy hours.
  • Prioritized excellent communication skills to understand customer preferences accurately while minimizing errors in orders.
  • Demonstrated flexibility by covering shifts when needed, ensuring consistent staffing levels for optimal operation.
  • Trained new employees on company policies and procedures, contributing to overall team performance and growth.
  • Resolved customer complaints professionally, maintaining positive relationships and promoting repeat business.
  • Promoted hygiene practices within the team by consistently following food safety guidelines and regulations.
  • Restocked and rotated stock in display case to mitigate stock loss.
  • Operated manual and electric appliances to peel, slice, and trim food.
  • Organized freezers, refrigerators and storage rooms by receiving, recording, and moving food and beverage supplies and products.
  • Built rapport with regular customers by remembering their names and preferred orders, fostering a welcoming environment.
  • Balanced multiple tasks during busy periods, ensuring all customers received prompt and attentive service.
  • Kept kitchen, counter and dining areas cleaned and sanitized.

Bartender

DD Roadhouse
05.2022 - 10.2023
  • Served high customer volumes during special events, nights, and weekends.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
  • Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.
  • Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
  • Helped management plan and serve bar menu exceeding customer expectations.
  • Built relationships with vendors to manage orders and negotiate costs.

Sous Chef

EJ'S Tavern
08.2018 - 03.2021
  • Managed food preparation tasks during high-volume service periods, ensuring all orders were executed in a timely manner without sacrificing quality or presentation standards.
  • Trained kitchen staff to perform various preparation tasks under pressure.
  • Planned and directed high-volume food preparation in fast-paced environment.
  • Managed inventory levels effectively, resulting in reduced food waste and cost savings for the establishment.
  • Contributed to successful catering events by coordinating meal preparation and execution, exceeding client expectations on each occasion.
  • Introduced new culinary techniques to the team, elevating the overall skill level and leading to more diverse menu offerings for guests.
  • Maintained open lines of communication with front-of-house management teams to address any potential issues before they escalated into larger problems affecting overall guest satisfaction levels.
  • Reduced staff turnover rates through effective communication skills, creating a supportive work atmosphere for all team members.
  • Developed strong relationships with local vendors, securing fresh ingredients at competitive prices while supporting community businesses.

Education

High School Diploma -

Waterloo-Oxford District Secondary School
Baden, ON
06.2012

Skills

  • Customer service
  • Teamwork and collaboration
  • Problem-solving
  • Time management
  • Cleaning and organization
  • Reliability and punctuality
  • Task prioritization
  • Interpersonal communication
  • Concise time-management
  • Flexible schedule
  • High level of integrity
  • Hospitality and accommodation
  • Superior communication skills
  • Multitasking and organization
  • Cleaning
  • Adaptability and flexibility

Languages

English
Full Professional

Certification

Food handlers certification

First aid certification

Timeline

Bartender

DD Roadhouse
05.2022 - 10.2023

Sous Chef

EJ'S Tavern
08.2018 - 03.2021

Sandwich Artist

Quiznos Subs

High School Diploma -

Waterloo-Oxford District Secondary School

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Sammantha Mckee