Samm Walker
Vancouver,BC
Summary
Dynamic Assistant Store Manager at PFG with a proven track record in enhancing customer experience and driving sales growth. Skilled in problem-solving and team leadership, I successfully mentored staff, optimized inventory management, and implemented strategies that significantly improved customer satisfaction ratings. Committed to fostering a positive shopping environment and achieving operational excellence.
Professional in retail management with solid background in operations and leadership. Known for optimizing store performance through effective team collaboration and strategic planning. Strong in inventory management, customer service, and staff training. Adaptable to changing environments, ensuring consistent achievement of business goals.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Assistant Store Manager
PFG
10.2007 - Current
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
- Analyzed customer feedback and implemented strategies to improve customer experience.
Education
High School Diploma -
Samuel Robertson Technical Highschool
Maple Ridge, BC07-2007
Skills
- Problem-solving
- Customer service
- Customer experience
- Customer service and engagement
- Team building and leadership
- Staff supervision
- Stock management
- Hiring and training
- Sales techniques
- Sales growth
- Inventory counting
- Order management
- Database management
Languages
English
Full Professional
Certification
- Food Safety, PFG - Curent
- First Aid Level 1, Red Cross - current
Timeline
Assistant Store Manager
PFG
10.2007 - Current
High School Diploma -
Samuel Robertson Technical Highschool
Similar Profiles
Tyler TuggleTyler Tuggle
Inventory Control Lead at PFGInventory Control Lead at PFG
Chuck DunfordChuck Dunford
Area Manager at PFGArea Manager at PFG
Jose NicolasJose Nicolas
Warehouse Worker at PFGWarehouse Worker at PFG