Samlyn Lovendino
Customer Service & Hospitality Specialist
Los Angeles
Summary
Dedicated and customer-focused hospitality professional with extensive experience in guest services, customer relations, and administrative support. Adept at handling inquiries, assisting guests, managing transactions, and creating a welcoming environment. Highly skilled in multitasking, problem-solving, and maintaining professionalism in fast-paced settings. Bilingual in English and Tagalog, with strong communication and interpersonal abilities. Eager to apply hospitality expertise and adaptability in a Hotel Front Desk Agent role, providing exceptional service and ensuring a seamless guest experience.
Overview
8
8
years of professional experience
Work History
Tiromat Machine Operator
Trident Seafoods
01.2024 - 09.2024
- Operated and maintained Tiromat packaging machinery for seafood processing.
- Followed detailed instructions to operate machines with accuracy and produce quality products.
- Calibrated, tested, and adjusted machine settings or controls in preparation for production operations.
Tally Worker
Peter Pan Seafoods Inc.
01.2022 - 10.2023
- Managed inventory tracking and processing in a high-volume seafood facility.
- Coordinated with teams to maintain operational efficiency.
- Ensured compliance with safety and hygiene standards.
Cashier
Full Belly Deli
10.2021 - 12.2021
- Processed customer transactions with speed and accuracy.
- Provided friendly and efficient service in a busy deli environment.
Food Server
COMO Mexican Restaurant
07.2021 - 12.2021
- Enhanced customer satisfaction by providing efficient and friendly food service.
- Demonstrated strong multitasking skills by managing several tables at once while maintaining high standards of service quality.
Food Server
Casa Baeza Mexican Restaurant
03.2021 - 06.2021
- Handled difficult customer situations professionally, resolving issues promptly and ensuring repeat business.
- Pitched in with cleaning and closing tasks to keep restaurants running smoothly.
Supervisor
Cross Sound Ferry
06.2020 - 12.2020
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
Cashier/Cook/Bartender
Cross Sound Ferry
05.2016 - 07.2019
- Welcomed customers and helped determine their needs.
- Checked for quality, kept track of old and new items and rotated stock to confirm freshness of food and ingredients.
- Assisted with inventorying beverage stock and bar supplies.
Food Server
Jasmine Thai And Sushi Restaurant
06.2017 - 06.2019
- Cultivated warm relationships with regular customers.
- Mastered menu knowledge to provide accurate information and helpful suggestions to guests.
Education
Bachelor of Science - Tourism Management
Arellano University
Pasig City 05.2001 -
Skills
Guest service & Hospitality
Front Desk Operations (Willing to learn)
Reservations & booking systems (Wiling to train)
Customer inquires & problem resolution
Cash handling & payment processing
Multitasking in high-pressure environments
Team collaboration & adaptability
Fluent in English and Tagalog
Timeline
Tiromat Machine Operator
Trident Seafoods
01.2024 - 09.2024
Tally Worker
Peter Pan Seafoods Inc.
01.2022 - 10.2023
Cashier
Full Belly Deli
10.2021 - 12.2021
Food Server
COMO Mexican Restaurant
07.2021 - 12.2021
Food Server
Casa Baeza Mexican Restaurant
03.2021 - 06.2021
Supervisor
Cross Sound Ferry
06.2020 - 12.2020
Food Server
Jasmine Thai And Sushi Restaurant
06.2017 - 06.2019
Cashier/Cook/Bartender
Cross Sound Ferry
05.2016 - 07.2019
Bachelor of Science - Tourism Management
Arellano University
05.2001 -
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