Summary
Overview
Work History
Education
Skills
Certification
Personal Information
Languages
References
Timeline
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SAMJHANA THAPA

London,ON

Summary

A highly motivated cabin crew professional with over 9 years of experience in domestic and international airlines. Proficient in operating ATR42/72 aircraft, ensuring passenger comfort and safety. Committed to emergency readiness and delivering service excellence, consistently aligning with airline mission objectives.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Front Desk Supervisor

Radisson Hotel
Kathmandu
01.2023 - 01.2025
  • Supervised all front desk activities, ensuring a smooth, efficient, and welcoming guest experience from check-in to check-out.
  • Trained a team of receptionists, fostering a culture of service excellence and continuous improvement.
  • Handled VIP/VVIP guest arrivals, group bookings, and special requests with high attention to detail and professionalism.
  • Managed booking systems, room allocations, and daily reports with accuracy and confidentiality.
  • Collaborated with housekeeping, room service, and maintenance to ensure timely room readiness and quality.
  • Cash handling, billing, and reconciliation, while ensuring compliance with financial procedures.
  • Ensured adherence to brand standards, safety protocols, and a consistent five-star hospitality approach.

Senior Cabin Crew (Airbus 319/320)

Himalaya Airlines
10.2016 - 07.2023
  • Conducted preflight briefings and performed thorough cabin and cockpit safety and security checks.
  • Ensured coordination with the cockpit crew and fulfilled operational needs during all phases of flight.
  • Warmly welcomed passengers with a smile, and delivered exceptional onboard customer service.
  • Remained vigilant throughout the flight for abnormalities and potential emergency situations.
  • Provided special attention and care to unaccompanied minors, pregnant women, the elderly, sick passengers, and those requiring wheelchair assistance.
  • Maintained cabin readiness and comfort, ensuring passenger needs were met with efficiency and empathy.
  • Verified galley inventory before departure, and reported and documented any discrepancies.
  • Delivered clear and calm communication during irregular or emergency scenarios, supporting cabin and flight deck coordination.
  • Promoted teamwork on board and upheld safety, service, and hospitality standards.

Cabin Crew to Purser (ATR42/72)

Buddha Air
01.2013 - 07.2016
  • Conducted thorough pre-flight checks to ensure the safety and security of passengers and crew.
  • Operated Beechcraft 1900D and ATR42/72 aircraft while delivering exceptional customer service.
  • Assisted with in-flight announcements and onboard service, ensuring passenger care and emergency readiness.
  • Facilitated efficient communication among pilots and crew to uphold flight safety standards.
  • Collaborated proactively with team members to maintain on-time performance.
  • Ensured strict adherence to aviation protocols throughout flight operations.
  • Streamlined onboarding processes to enhance passenger comfort and safety during flights.

Education

Bachelor’s Degree - Business Studies

Tribhuvan University
Nepal

Skills

  • Customer service excellence
  • Calm under pressure
  • Team collaboration
  • Adaptability and flexibility
  • Critical thinking
  • Inclusive mindset
  • Attention to detail

Certification

  • Safety Management System Course
  • Crew Resources Management
  • Dangerous Goods Regulation

Personal Information

  • Nationality: Nepali
  • Date of Birth: 01/03/92
  • Passport number: PA0094530
  • Height: 170cm
  • Weight: 58
  • Work Permit: Open work permit
  • Willing to relocate: Yes
  • Availability: Available on short notice

Languages

English
Professional
Nepali
Professional
H
Professional

References

References available upon request.

Timeline

Front Desk Supervisor

Radisson Hotel
01.2023 - 01.2025

Senior Cabin Crew (Airbus 319/320)

Himalaya Airlines
10.2016 - 07.2023

Cabin Crew to Purser (ATR42/72)

Buddha Air
01.2013 - 07.2016

Bachelor’s Degree - Business Studies

Tribhuvan University

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SAMJHANA THAPA