SAMIYA ROBSON
5403 162 AVE NW,AB
Summary
Maximize team leading experience in a challenging environment, guiding by example and utilizing the experience in directing a team towards its objective within the deadlines and thus achieving the corporate goals
Overview
6
6
years of professional experience
Work History
Customer Service Representative
ARGUS MACHINE CO. LTD.
05.2022 - Current
- Perform sales and service activities in a responsible, efficient and diligent manner.
- Receive incoming sales related calls and emails from customers and process queries efficiently.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating positive experiences.
- Investigated and resolved customer inquiries and complaints quickly.
- Liaised with sales, procurement, marketing and management teams to develop solutions and accomplish shared objectives.
- Promptly and accurately create and issue quotes, sales orders, repair / recertification orders, production orders and return orders / credits in response to customer requests within the ERP system (AX Dynamics), in line with company processes and procedures.
- Understand and assess customer needs to provide appropriate recommendations and solutions
- Maintain database (e.g. CRM, Excel) of prospective/ current customer information. Manage sales and marketing activity, leads, tracking through Argus’ CRM
Customer Service Representative
TSUBAKI OF CANADA LTD.
02.2022 - 05.2022
- Answered customers' questions regarding products, prices and availability.
- Managed friendly and professional customer interactions.
- Maintained up-to-date knowledge of available products to best serve customers and maximize sales potential.
- Created and updated customer accounts with relevant information.
Customer Service /Inside Sales Representative
CrownHill Packaging LTD (Contract)
07.2019 - 07.2020
- Strong aptitude to work within deadlines, independently and as part of Team.
- Process orders, blanket orders, and direct orders.
- Work on QuickBooks and ERP. system NavXtender
- Work closely with internal departments.
- Order, maintain, organize and issue inventory of approved supplies and company equipment.
- Issue RMAs for customer returns and provide credit.
- Respond to customer queries related to ETA’s, tracking and POD.
- Pull backup e.g., POD's/packaging slips/Waybills for accounting department to get aged invoices paid.
Auditor /Office Administrator
Henkel Canada (Contract)
04.2018 - 03.2019
- Audit/Blind count the outgoing goods from the warehouse, for the right product, quantity, IDHs and Lot numbers, and of any specific requirement of goods for shipping by the customer.
- Complete audit papers by thoroughly documenting audit tests and findings.
- Worked On SAP program and Logos, invoicing.
Raw Material Sampler (QA)
Wellspring Pharma Services
09.2016 - 02.2018
- Issuing RM specification according to Receiver’s Ticket.
- Conduct Raw Material Sampling according to SOPs, for Micro and Chemistry analyses.
- Using right sampling technique and ensure all corresponding documentation is correct.
- Daily inventory transactions adjustment on BPCS.
Production line Team Leader
FX Manufacturing
09.2015 - 02.2016
- Monitored employee performance and advised managers on necessary improvements to meet targets
- Inspect incoming & outgoing goods for visible damage and other defects.
- Verify incoming materials according to the purchase orders.
Production line Team Leader
Nova Pack Limited
03.2014 - 08.2015
- Completed logs and reports to document detailed information on production, spoilage and departmental maintenance needs.
- Supervised production staff of 15.
Education
Administration Diploma - Medical Office
Everest College
10.2011
Skills
- Strong Communication & Interpersonal Skills
- Computer Proficiency and Microsoft Office, CRM
- Courteous with Strong Service Mindset
- Time Management
- Cultural Sensitivity
- Calm and Professional Under Pressure
- Self-motivated, and Detail-Oriented
- Customer service and support
- Judgement and Decision Making
- Intuit QuickBooks
- Understanding Customer Needs
- Understanding Customer Needs
Timeline
Customer Service Representative
ARGUS MACHINE CO. LTD.
05.2022 - Current
Customer Service Representative
TSUBAKI OF CANADA LTD.
02.2022 - 05.2022
Customer Service /Inside Sales Representative
CrownHill Packaging LTD (Contract)
07.2019 - 07.2020
Auditor /Office Administrator
Henkel Canada (Contract)
04.2018 - 03.2019
Raw Material Sampler (QA)
Wellspring Pharma Services
09.2016 - 02.2018
Production line Team Leader
FX Manufacturing
09.2015 - 02.2016
Production line Team Leader
Nova Pack Limited
03.2014 - 08.2015
Administration Diploma - Medical Office
Everest College
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