SAMIULLAH ALIFI
Ajax,ON
Summary
Dynamic Airport Customer Service Agent with a proven track record at Kabul Airport, excelling in passenger assistance and effective problem-solving. Enhanced operational efficiency through streamlined cargo handling and proactive communication, significantly reducing vessel turnaround time. Skilled in multitasking and time management, ensuring exceptional service delivery in fast-paced environments.
Overview
3
3
years of professional experience
Work History
Airport Customer Service Agent
Kabul Airport
04.2021 - 05.2024
- Assisted passengers with check-in processes, ensuring a smooth and efficient experience.
- Facilitated the boarding process for passengers, maintaining an organized and efficient environment.
- Collaborated with airline staff to address any delays or cancellations, providing prompt updates to affected passengers.
- Continuously updated knowledge of airline policies regarding luggage weight limits, fees, seating assignments-helping customers make informed decisions.
- Optimized customer support by establishing collaborative service environments through targeted operational initiatives.
- Implemented and developed customer service training processes.
- Managed financial transactions including collection of payments from clients, ensuring accurate billing and timely remittance to suppliers.
- Mitigated risks associated with vessel delays by closely monitoring berth availability and keeping stakeholders informed about any schedule adjustments.
- Streamlined cargo handling procedures with efficient coordination among stevedores, terminal operators, and shipping lines.
- Reduced turnaround time for vessels with thorough pre-arrival planning and effective resource allocation.
Education
High School Diploma -
Ghulam Hider Khan High School
District 11 Khir Khana06-2019
Skills
- Passenger assistance
- Strong multitasking
- Time management expertise
- Flexible work schedule
- Effective problem solving
Languages
English
Timeline
Airport Customer Service Agent
Kabul Airport
04.2021 - 05.2024
High School Diploma -
Ghulam Hider Khan High School
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