Samira Youkhana
Maple,ON
Summary
Hardworking and motivated professional with several years of experience and record of success in industry. Solid history balancing team performance, customer service targets and business objectives. Dedicated to working closely with employees to maximize productivity and optimize procedures. Decisive leader with good planning and organizational skills.
Overview
28
28
years of professional experience
Work History
Manager
Georges Convenience
Woodbridge, Ontario
12.2016 - 08.2024
- Managed vendor relationships by negotiating contracts and ensuring timely delivery of goods and services.
- Ensured compliance with all applicable laws, regulations, industry standards.
- Monitored budgets and expenditures to ensure cost-effectiveness while maintaining quality standards.
- Monitored inventory levels, placing replenishment orders when necessary to maintain stock levels.
- Cleaned work surfaces, tools, and equipment according to established guidelines using approved cleaning agents.
Owner
Esso Gas Station
Markham, Ontario
06.2000 - 09.2016
- Managed daily operations of business, including hiring and training staff.
- Negotiated with vendors to gain optimal pricing on products resulting in substantial increase in profit margin.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Implemented quality assurance processes to ensure product excellence.
- Developed strategic plans to increase profitability and efficiency.
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Provided direction and guidance to employees.
- Developed policies and procedures for the organization.
- Ensured compliance with applicable laws and regulations related to business operations.
- Ensured compliance with local, state, and federal regulations.
- Oversaw budgeting and financial management.
- Managed sales presentations to promote product and brand benefits.
Cashier
Esso Gas Station
Toronto, Ontario
10.1998 - 04.2000
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Issued receipts, refunds, credits or change due to customers.
- Verified that customers were of legal age to purchase alcohol or tobacco products.
- Ensured compliance with all safety regulations within the store environment.
- Stocked shelves with merchandise when needed.
- Processed returns and exchanges of merchandise in accordance with store policies.
- Balanced daily transactions on a computerized point-of-sale system.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Followed company security procedures for handling large sums of money.
Barista
Coffee Time
Toronto, Ontario
03.1996 - 08.1998
- Greeted customers and took orders for coffee drinks, food items, and other beverages.
- Adhered to health department regulations concerning sanitation standards.
- Operated cash registers to process customer payments.
- Maintained a clean work environment by wiping down counters, washing dishes, and cleaning floors.
- Monitored inventory levels of supplies and restocked when necessary.
Education
High School Diploma -
Nineveh Highschool
Mosul, Nineveh06-1989
Skills
- Performance Management
- Workforce Management
- Operations Management
- Policy Implementation
- Financial Management
- Time Management
Languages
Arabic
Native/ Bilingual
Assyrian
Native/ Bilingual
Timeline
Manager
Georges Convenience
12.2016 - 08.2024
Owner
Esso Gas Station
06.2000 - 09.2016
Cashier
Esso Gas Station
10.1998 - 04.2000
Barista
Coffee Time
03.1996 - 08.1998
High School Diploma -
Nineveh Highschool
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