Samira Shams
Vaughan,ON
Summary
Detail-oriented Quality Improvement Analyst well-versed in qualitative and quantitative analysis techniques. Demonstrated knowledge of digital transformation principles and health informatics. Strong background in collecting and analyzing quality measures and making recommendations for process and quality improvements.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Quality Improvement and Analytics Specialist
VHA Home Healthcare
08.2022 - Current
- Provides leadership and guidance to support internal and external quality and performance monitoring/reporting.
- Provides leadership in evaluation of client satisfaction and external partnership feedback.
- Supports projects and program leads in planning for and carrying out evaluation of organizational initiatives.
- Contributes to driving a continuous quality improvement and client safety culture.
- Performs quality assurance and compares against best practices and standards to meet guidelines as outlined by the Ministry of Health.
- Liaised between quality control and other departments and contractors, providing project updates and consultation.
- Analyzes current practices and workflows, collects and uses data to identify opportunities for improvement, facilitates group discussions, develops and implements changes using change management practices.
- Develops process mappings to identify areas of improvement and makes recommendations.
- Applies knowledge of Lean Six Sigma to make insightful observations of deviations and successes.
Quality Improvement and Evaluation Specialist
VHA Home Healthcare
11.2019 - 06.2021
- Worked with a multi-disciplined team to monitor and analyze quality-related issues, applied QI methodologies to provide opportunities for improvement in home care delivery.
- Co-led the virtual care working committee and provided advice and framework in health evaluations and reporting.
- Provided ongoing updates on key initiatives to relevant stakeholders at all levels to ensure clarity and alignment.
- Drafted program plans outlining methods/approaches of the quality client satisfaction surveys including identifying systems to capture results, and critical success factors.
Project Analyst
VHA Home Healthcare
05.2016 - 12.2018
- Monitored ongoing projects for adherence to prescribed timelines, suggesting operational changes where needed.
- Built lasting and collaborative partnerships with individuals both within and outside of company.
- Collected data from diverse source formats.
- Advocated for ways to streamline ongoing projects, prioritizing shorter turnaround times and consistent development quality.
- Identified and resolved risk issues in project proposals, mitigating potential liability claims.
- Led integration of Customer Relationship Management (CRM) systems.
- Devised standardized project management documentation to streamline future management of repetitive projects.
- Determined root cause of problems and issues to implement courses of action required to implement solutions.
- Provided reports on aspects of ongoing projects such as interdepartmental synergy, redundancy, production bottlenecking and more.
- Designed quality assurance testing methods for digital transformation such as electronic medical records.
Quality Improvement Project Coordinator
Baycrest Health Sciences
09.2014 - 04.2016
- Provided administrative support and coordination of the Seniors Quality Leap Initiative, a group of 14 North American leading nursing home care providers.
- Developed and maintained strong relationships with partners to achieve positive business outcomes.
- Identified opportunities to establish and leverage partnerships to increase awareness of quality improvement work within the health care sector.
- Scheduled meetings for the steering/working committees, took meeting minutes and prepared presentations.
- Assisted in the development and implementation of a service provider communication tool to reduce transfers to the ER; collected and analyzed data and monitored and reported key initiative outcomes and benefits realization results.
- Identified issues/barriers to program development and potential change management impacts related to people, processes, and systems of the long-term care facility.
Education
Masters of Health Informatics - Health Informatics
University of Toronto
Toronto, ON12.2016
Bachelor of Health Studies (Hon.) -
York University
Toronto, ON04.2015
Skills
- Project management
- Change/risk management
- Quality improvement science (Lean, Six Sigma)
- Business analysis
- Cultural/organizational digital transformation
- Health informatics
- Human factors
Certification
Lean Six Sigma Green Belt Certification
Timeline
Quality Improvement and Analytics Specialist
VHA Home Healthcare
08.2022 - Current
Quality Improvement and Evaluation Specialist
VHA Home Healthcare
11.2019 - 06.2021
Project Analyst
VHA Home Healthcare
05.2016 - 12.2018
Quality Improvement Project Coordinator
Baycrest Health Sciences
09.2014 - 04.2016
Masters of Health Informatics - Health Informatics
University of Toronto
Bachelor of Health Studies (Hon.) -
York University
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