Open To Work
Samira Qasemi
north vancouver,BC
Work Preference
Summary
Dynamic Retail Customer Service Associate with a proven track record at Jacques Vert / Olsen Europe, excelling in customer relations and upselling strategies. Adept at managing inventory and enhancing the shopping experience through effective communication and product knowledge, consistently supporting team sales goals and ensuring customer satisfaction.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Retail Customer Service Associate
Jacques Vert / Olsen Europe at Hudson Bay
02.2014 - 06.2025
Great and assist customers in a warm and friendly manner.
Provide product knowledge and styling suggestions to enhance the customer experience.
handel sales transaction . return and exchanges accurately.
manage inventory by restocking shelves tagging items and assisting with stock checks.
respond to customer inquiries in person in person by phone or email. handel customer complain or concerns with professionalism and care.
support the team in achieving sale goals and target.
Education
Bachelor of Arts - Philosophy
Ferdowsi University of Mashhad
06-2007
Skills
- Effective communication skill
- Customer relations
- Client support
- Upselling strategies
- Stock replenishment
- Financial analysis and reporting
- Promotions
- Transaction documentation
- Effective verbal communication
- Customer support
Accomplishments
- Supervised team of [Five] staff members.
- Contributed to the boutique achieving Number 1 Store Award for highest sale.
- Recognized by management with Employee of the Month award for exceptional service and teamwork.
Languages
English
Advanced (C1)
Persian
Native or Bilingual
Certification
- Certified [For 5 Years of customer Service], [Olsen Fashion Canada Inc] - [2024]
- Licensed [Insurance agent] - [2025]
Timeline
Retail Customer Service Associate
Jacques Vert / Olsen Europe at Hudson Bay
02.2014 - 06.2025
Bachelor of Arts - Philosophy
Ferdowsi University of Mashhad
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