SAMIRA KATHA
Edmonton,AB
Summary
A highly motivated individual with a passion for customer service and a strong commitment to safety, seeking a cabin crew position with WestJet Airlines. Eager to leverage excellent communication skills, a positive attitude, and a keen willingness to learn to contribute to an outstanding in-flight experience. Known for a proactive approach to problem-solving, adaptability in fast-paced environments, and a dedication to teamwork. Ready to embrace WestJet’s core values and provide exceptional service to passengers while ensuring their comfort and safety.
Overview
4
4
years of professional experience
2
2
years of post-secondary education
1
1
Certification
Work History
Sales Consultant
Village Chrysler
05.2024 - Current
- Conduct comprehensive consultations with prospective car buyers to understand their specific requirements, preferences, and budget constraints.
- Guide customers through the entire sales process, from initial inquiry to vehicle delivery. Provide detailed explanations of financing options, lease terms, and warranty packages.
- Exceeds monthly sales targets and performance metrics set by the dealership. Proactively prospect for new leads through networking, referrals, and participation in community events to expand the customer base.
Customer Service Representative
Virgin Plus
03.2023 - 02.2024
- Worked as a Customer Service representative at the Virgin Plus Kiosk
- Prepared account activation/renewal contracts, billing, and deposit forms for new and returning customers.
- Assisted customer with device upgrades, fixes, data transfers, trade-ins, and account tracking/changes.
- Responsible for opening and closing the store daily as one of the selected key holders for the store.
Front Desk Receptionist
The Prince Arthur Hotel
11.2020 - 06.2021
- I worked as a receptionist at the Prince Arthur Hotel, where I assisted in client bookings and reservations.
- I was responsible for handling all guest inquiries and ensured that I helped create an enjoyable stay for everyone
Education
Confedereration College
Thunder Bay, ON 09.2019 - 05.2021
Segi University
Kota Damansara, Malaysia01.2019
Skills
- Strong communication and interpersonal skills
- Exceptional customer service and conflict resolution abilities
- Ability to remain calm and composed in high-pressure situations
- Excellent teamwork and collaboration skills
- Quick learner with a strong attention to detail
- Problem solving
- Multilingual English, Bengali, Hindi, Urdu
Languages
English
Full Professional
Bengali
Full Professional
Hindi
Full Professional
Urdu
Full Professional
Certification
Restricted Radio Operator License
Smart Serve
OMVIC
Timeline
Sales Consultant
Village Chrysler
05.2024 - Current
Customer Service Representative
Virgin Plus
03.2023 - 02.2024
Front Desk Receptionist
The Prince Arthur Hotel
11.2020 - 06.2021
Confedereration College
09.2019 - 05.2021
Segi University
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