Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Samira Ali

Toronto,Ontario

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level [Job Title] position. Ready to help team achieve company goals.

Overview

3
3
years of professional experience

Work History

Assistant Manager

Hass Company
01.2022 - 12.2022
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.

Customer Service Associate

Nabaad Mall
01.2021 - 12.2021
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Responded to customer calls and emails to answer questions about products and services.

Warehouse Supervisor

Nabaad Mall
02.2020 - 12.2020
  • Supervised shipping and receiving, distribution and workplace safety.
  • Supervised warehouse operations by managing employees during shifts.
  • Supervised shipping and handling operations.
  • Maintained high levels of accuracy in daily operations.
  • Completed daily operations on time and maintained high standards of accuracy.
  • Monitored employee performance and offered mentoring and leadership to improve any deficiencies.
  • Recorded information, shortages, and discrepancies to keep records current and accurate.

Education

BBA - Business Studies (Accounting)

Islamic University Of Uganda
Uganda
05.2016

Skills

  • Business Administration
  • Staff Management
  • Project Management
  • Staff Development
  • Time Management
  • Staff Supervision

Languages

English
Professional Working

Timeline

Assistant Manager

Hass Company
01.2022 - 12.2022

Customer Service Associate

Nabaad Mall
01.2021 - 12.2021

Warehouse Supervisor

Nabaad Mall
02.2020 - 12.2020

BBA - Business Studies (Accounting)

Islamic University Of Uganda

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Samira Ali