SAMIRA AKBARI
Montréal
Summary
Professional office support specialist with extensive experience in administrative functions and office management. Known for reliability and adapting to dynamic work environments. Excellent organizational abilities and collaborative mindset ensure seamless team operations and goal achievement.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Innovative technology professional with several years of diverse experience. Skilled in enhancing systems and aligning technical solutions with business objectives. Proven success in leading projects from start to finish and contributing to organizational growth and success.
Overview
12
12
years of professional experience
Work History
Administrative Assistant
MBS Multiple Business System
06.2024 - 02.2025
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Record all cash receipts and disbursements accurately and promptly.
- Prepare and maintain detailed cash transaction records and documentation
Cashier
Bagel Henri-Bourassa
01.2024 - 05.2024
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Assisted customers with returns, refunds and resolving transaction issues.
Technical Support Specialist (B2B)
Travia
01.2015 - 12.2020
- Provided technical support to resolve software and hardware issues efficiently.
- Improved user satisfaction by troubleshooting and resolving technical problems promptly.
- Assisted users with system setup and configuration to ensure operational continuity.
Travel Consultant
Shina Gasht Travel Agency
01.2013 - 12.2015
- Built strong relationships with clients through exceptional communication and personalized service.
- Organized trips for individual, family and business travelers.
- Updated offers on the website
- Assisted clients in navigating visa requirements and other travel documentation, minimizing potential issues during their trips.
Teaching Assistant
Meraj School
01.2012 - 12.2013
- Supported classroom maintenance and upkeep, organizing books, and materials.
- Managed classroom behavior effectively, creating a positive learning atmosphere conducive to academic success.
- Supported classroom activities, tutoring, and reviewing work.
- Helped with grading assignments and tests, providing constructive feedback to students based on results.
Teacher
Raha Language School
01.2011 - 12.2012
- Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering a supportive learning environment.
- Managed classroom behavior effectively by establishing clear expectations, modeling appropriate conduct, and consistently enforcing established rules and consequences.
- Enhanced classroom engagement through the use of interactive teaching methods, such as group projects and hands-on activities.
Education
Bachelor of Arts - English Literature
Lorestan University
Iran06-2010
Skills
- Customer service
- Data entry
- Computer skills
- Office administration
- Microsoft Word
- Microsoft Excel
- Administrative support
- Customer and client relations
- Strong problem solver
- Documentation and recordkeeping
- Office management
- Database entry
- Mail handling
- Microsoft PowerPoint
- Data management
- Bookkeeping
Languages
English
Full Professional
French
Professional Working
Interests
- Crafting and DIY Projects
- Photography
- I enjoy sketching and drawing, which helps improve my creativity and attention to detail
Timeline
Administrative Assistant
MBS Multiple Business System
06.2024 - 02.2025
Cashier
Bagel Henri-Bourassa
01.2024 - 05.2024
Technical Support Specialist (B2B)
Travia
01.2015 - 12.2020
Travel Consultant
Shina Gasht Travel Agency
01.2013 - 12.2015
Teaching Assistant
Meraj School
01.2012 - 12.2013
Teacher
Raha Language School
01.2011 - 12.2012
Bachelor of Arts - English Literature
Lorestan University
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