Samir Osmanzai
BC
Summary
Dependable and detail-oriented professional adept at quickly identifying and resolving operational issues, implementing new processes and providing exemplary customer service. Possesses excellent organizational, problem-solving, and communication skills.
Overview
12
12
years of professional experience
Work History
Advisor Transitions Specialist
Harbourfront Wealth Management
04.2024 - 11.2024
- Assisting with the onboarding process of new advisory teams, conduct training, create new account opening packages, clarify operations policies/procedures and documentation requirements, and collaborate with other internal departments, to effectively complete their full transition;
- Monitoring mailboxes and respond to all general inquiries, processing issues, and service requests throughout the team's onboarding period;
- Providing follow-up training and assist with their navigation of various third-party operating systems;
- Creating and updating the transition Smartsheet tracker, ensure all required tasks are completed within established timeline to ensure a smooth transfer of the advisor's book of business;
- Providing initial onsite training, servicing, and support as required;
Operations Associate
Raymond James Ltd.
10.2021 - 08.2023
- Review individual and entity applications for various investment accounts under the guidelines enforced by IIROC and FINRA
- Minimize AML risk and potential legal risk
- Cooperate with different departments such as Tax and Compliance in the back office to ensure the applications are processed properly
- Correspond with branches about the solution to application deficiencies
- Participate in the general administration of New Account openings, Account Updates to client information, recurring event setups, quality control review, and external mail duties
Lot Associate
Jim Pattison Subaru
03.2017 - 07.2020
- Kept facilities clean, neat, and organized to give areas professional and fresh appeal
- Monitored lot activity to maintain vehicle and guest safety
- Parked and retrieved vehicles for customers to protect lot access and prevent damage to customers' vehicles
- Maintained physical appearance of lot to attract customers to business
- Maintained showroom cleanliness to ensure showroom vehicles were detailed and ready for customer viewings
- Worked with the service and parts department to ensure that accessories and pre purchase inspections were completed on vehicles before customer takes delivery
Shop Assistant
Dealers Edge
05.2017 - 09.2017
- Completed daily tasks accurately and on-time to support shop needs
- Collected payment by cash, debit or credit card and used Point of Sale system to process transaction
- Organized shelves to remove slow moving items and add new merchandise
- Managed paperwork related in immobilizer installation
Customer Service
Pharmasave
01.2013 - 03.2017
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor
- Answered customer telephone calls promptly to avoid on-hold wait times
- Informed customers about special promotions and provided detailed information for various products
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply
Education
CSC - Canadian Securities Course
Canadian Securities Institute
Vancouver, BC01.2025
Financial Planning Diploma -
British Columbia Institute of Technology
Burnaby, BC09.2021
Associate of Arts - Political Science With A Minor in Business
Douglas College
Coquitlam, BC09.2019
Skills
- Team player
- Independent work
- Dataphile application
- Document filing
- Compliance procedure
- Accounting cycle
- Financial statements
- Sage 500 accounting software
- Microsoft Excel
- Microsoft PowerPoint
- Microsoft Word
- NBIN systems
- IMost
- Compass
- Netrep
Languages
Timeline
Advisor Transitions Specialist
Harbourfront Wealth Management
04.2024 - 11.2024
Operations Associate
Raymond James Ltd.
10.2021 - 08.2023
Shop Assistant
Dealers Edge
05.2017 - 09.2017
Lot Associate
Jim Pattison Subaru
03.2017 - 07.2020
Customer Service
Pharmasave
01.2013 - 03.2017
Financial Planning Diploma -
British Columbia Institute of Technology
Associate of Arts - Political Science With A Minor in Business
Douglas College
CSC - Canadian Securities Course
Canadian Securities Institute
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