Samir Osmanzai
BC
Summary
Dependable and detail-oriented professional adept at quickly identifying and resolving operational issues, implementing new processes and providing exemplary customer service. Possesses excellent organizational, problem-solving, and communication skills.
Overview
12
12
years of professional experience
Work History
Advisor Transitions Specialist
Harbourfront Wealth Management
Vancouver, Canada
04.2024 - 11.2024
- Assisting with the onboarding process of new advisory teams, conduct training, create new account opening packages, clarify operations policies/procedures and documentation requirements, and collaborate with other internal departments, to effectively complete their full transition;
- Monitoring mailboxes and respond to all general inquiries, processing issues, and service requests throughout the team's onboarding period;
- Providing follow-up training and assist with their navigation of various third-party operating systems;
- Creating and updating the transition Smartsheet tracker, ensure all required tasks are completed within established timeline to ensure a smooth transfer of the advisor's book of business;
- Providing initial onsite training, servicing, and support as required;
Operations Associate
Raymond James Ltd.
Vancouver, Canada
10.2021 - 08.2023
- Review individual and entity applications for various investment accounts under the guidelines enforced by IIROC and FINRA
- Minimize AML risk and potential legal risk
- Cooperate with different departments such as Tax and Compliance in the back office to ensure the applications are processed properly
- Correspond with branches about the solution to application deficiencies
- Participate in the general administration of New Account openings, Account Updates to client information, recurring event setups, quality control review, and external mail duties
Lot Associate
Jim Pattison Subaru
Port Coquitlam, Canada
03.2017 - 07.2020
- Kept facilities clean, neat, and organized to give areas professional and fresh appeal
- Monitored lot activity to maintain vehicle and guest safety
- Parked and retrieved vehicles for customers to protect lot access and prevent damage to customers' vehicles
- Maintained physical appearance of lot to attract customers to business
- Maintained showroom cleanliness to ensure showroom vehicles were detailed and ready for customer viewings
- Worked with the service and parts department to ensure that accessories and pre purchase inspections were completed on vehicles before customer takes delivery
Shop Assistant
Dealers Edge
Langley, Canada
05.2017 - 09.2017
- Completed daily tasks accurately and on-time to support shop needs
- Collected payment by cash, debit or credit card and used Point of Sale system to process transaction
- Organized shelves to remove slow moving items and add new merchandise
- Managed paperwork related in immobilizer installation
Customer Service
Pharmasave
West Vancouver, Canada
01.2013 - 03.2017
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor
- Answered customer telephone calls promptly to avoid on-hold wait times
- Informed customers about special promotions and provided detailed information for various products
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply
Education
CSC - Canadian Securities Course
Canadian Securities Institute
Vancouver, BC01.2025
Financial Planning Diploma -
British Columbia Institute of Technology
Burnaby, BC09.2021
Associate of Arts - Political Science With A Minor in Business
Douglas College
Coquitlam, BC09.2019
Skills
- Team player
- Independent work
- Dataphile application
- Document filing
- Compliance procedure
- Accounting cycle
- Financial statements
- Sage 500 accounting software
- Microsoft Excel
- Microsoft PowerPoint
- Microsoft Word
- NBIN systems
- IMost
- Compass
- Netrep
Timeline
Advisor Transitions Specialist
Harbourfront Wealth Management
04.2024 - 11.2024
Operations Associate
Raymond James Ltd.
10.2021 - 08.2023
Shop Assistant
Dealers Edge
05.2017 - 09.2017
Lot Associate
Jim Pattison Subaru
03.2017 - 07.2020
Customer Service
Pharmasave
01.2013 - 03.2017
Financial Planning Diploma -
British Columbia Institute of Technology
Associate of Arts - Political Science With A Minor in Business
Douglas College
CSC - Canadian Securities Course
Canadian Securities Institute