Samir Hossain

As a Sales Associate, I am focused on delivering exceptional customer service, driving sales performance, engaging with customers, and consistently meeting
daily conversion targets. My responsibilities include:

• Greeting and assisting customers in product selection.
  Demonstrating knowledge of product offerings and store discounts.
• Actively engaging with customers, promoting current promotions, and cross
  selling complementary products.
• Handling cash transactions, processing payments, and accurately operating the point-of-sale system.
• Maintaining product displays, restocking inventory, and ensuring the sales floor is clean and organized.

As a host and bartender, my role encompassed a diverse range of responsibilities.

- Welcoming guests with a warm smile and ensuring they feel valued from the moment they arrive.
Managing take-out orders efficiently and assisting servers in setting up tables.
- Crafting delicious drinks and engaging with patrons, offering recommendations and friendly conversation.
- Keeping the bar well-stocked, organized, and ready for busy shifts.
- Handling transactions, phone calls, and customer inquiries promptly and professionally.
- Prioritizing guest comfort and satisfaction, whether by assigning tables or supporting servers to ensure a positive experience for all.

• Monitoring and recording morning and afternoon temperatures to ensure
  product safety and quality.
• Providing excellent customer service by assisting and serving customers
  promptly.
• Preparing pick-up orders for Food Hero.
  Restocking and organizing shelves, maintaining a clean and orderly
  presentation.
• Conducting regular floor inspections to ensure a safe and clean shopping
  environment.

As a member of the FIFA World Cup 2022 Hospitality Taskforce Team, I played a crucial role in ensuring the success of this globally significant event. My responsibilities were diverse and included:

• Controlling Access points.
• Guiding the spectators.
• Verifying Entry Passes.
• Welcoming Guests.
• Transporting VIPs to their designated entrance.

During my tenure at Brilliant Minds Events (BME), I held a multifaceted role encompassing various aspects of hospitality at events and hotels. My responsibilities were diverse and included:

• Setting up venues and catering arrangements.
• Taking orders and serving food and beverages.
• Handling customer Inquiries.
• Greeting and welcoming guests.
• Managing reservations accurately, reducing overbooking incidents.

As a Venue Attendant, I managed diverse events such as sports games, concerts, and performances in stadiums, arenas, theatres, and various venues. My responsibilities included:

• Monitoring the security of the venue, including checking seats and guest areas for lost people.
• Greeting patrons attending a wide range of entertainment events and offering help with finding seats and other needs.
• Helping patrons locate assigned or available seats, and lighting paths when necessary.
• Guiding patrons to exits.
• Provided exceptional customer service by promptly addressing guest needs and requests.
• Assisted customers with finding items and storing belongings.