Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Interests
Timeline
Generic

Samir Farhat

Ottawa,ON

Summary

Proven leader with a track record of enhancing customer satisfaction and fostering robust client relationships at Chase Bank. Expert in project planning, management, and process improvement strategies. Achieved high client retention through exceptional service and effective conflict resolution. Skilled in navigating complex environments, demonstrating dependability, and driving organizational success.

Overview

11
11
years of professional experience

Work History

Delivery Driver

Georgies Pizza
08.2013 - Current
  • Assisted the kitchen with food preparations and receiving orders.
  • Improved customer satisfaction by ensuring timely and accurate deliveries of products.
  • Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
  • Completed on-time deliveries by choosing best and most efficient routes.

Account Manager

Boudreault Ltee
06.2023 - 10.2024
  • Increased client satisfaction by building strong relationships and addressing their needs promptly.
  • Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
  • Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
  • Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.

General Manager of Operations

Pronto Movers
09.2018 - 07.2023
  • Enhanced customer satisfaction with proactive communication, timely issue resolution, and continuous process improvement initiatives.
  • Managed budgets, financial forecasts, and resource allocation to ensure achievement of organizational goals.
  • Established a culture of continuous improvement by identifying opportunities for enhancement in operations, systems, and procedures.
  • Developed high-performing teams through effective coaching, mentoring, and performance management strategies.

Personal Banker

Chase Bank
04.2017 - 06.2018
  • Utilized strong interpersonal communication skills during client interactions, resulting in increased trust and fostering long-lasting relationships.
  • Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
  • Maintained compliance with bank policies and regulations while executing various financial transactions for customers.
  • Generated new business by conducting thorough financial needs assessments and offering tailored products to clients.

Education

Associate of Applied Science - Cyber Security

Algonquin College
Ottawa, None
07-2026

Bachelor of Arts - Law

Carleton University
Ottawa, None
07-2023

Bachelor of Science - Political Science

American University of Science & Technology
Beirut
07-2016

Skills

  • Dependable and reliable
  • Time management skills
  • Employee relations and conflict resolution
  • Project planning and development
  • Management
  • Policies and procedures implementation
  • Process improvement strategies

Accomplishments

  • MS Excel - Prepared and formatted financial project reports, budget spreadsheets and expense reports for monthly review.
  • Product Marketing - Offered comparable product substitutions and alternative locations to clients when desired merchandise was out-of-stock.


Languages

English
Native or Bilingual
Arabic
Native or Bilingual
French
Limited Working

Interests

  • Committed to improving personal fitness through regular participation in Soccer
  • I participate in various sports activities for physical activity, camaraderie, and personal growth
  • I enjoy reading, which helps improve my creativity and attention to detail

Timeline

Account Manager

Boudreault Ltee
06.2023 - 10.2024

General Manager of Operations

Pronto Movers
09.2018 - 07.2023

Personal Banker

Chase Bank
04.2017 - 06.2018

Delivery Driver

Georgies Pizza
08.2013 - Current

Associate of Applied Science - Cyber Security

Algonquin College

Bachelor of Arts - Law

Carleton University

Bachelor of Science - Political Science

American University of Science & Technology

Similar Profiles

CREATE PROFILE
Samir Farhat