Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

SAMIR ABDUL-KARIM

Nepean

Summary

A dedicated and results-driven professional with a strong work ethic and a dynamic personality. Experienced in delivering high-quality outcomes in challenging environments, with a proven ability to manage projects effectively and exceed expectations. Skilled at building positive relationships with colleagues and clients, demonstrating professionalism, reliability, and a commitment to excellence.

Overview

11
11
years of professional experience

Work History

Front Office Manager

Sandman Signature Ottawa Airport Hotel
04.2022 - Current
  • Oversaw front desk operations and effectively resolved guest concerns to ensure high satisfaction.
  • Handled administrative tasks, including invoice processing and month-end billings.
  • Performed accounting functions such as balancing transactions and preparing monthly financial reports.
  • Established company profiles and managed payment setups for new accounts.
  • Coordinated and managed group bookings to optimize occupancy and guest experience.
  • Supervised the front office team, including creating and managing work schedules.
  • Responded promptly and professionally to guest inquiries via phone and email.
  • Monitored and maintained hotel inventory to ensure adequate supplies.
  • Delivered staff training sessions focused on customer service excellence.
  • Collaborated with multiple departments to ensure smooth hotel operations.

Short-Term Housekeeping Manager

Sandman Signature Ottawa Airport Hotel
10.2023 - 01.2024
  • Assigned daily duties and tasks to housekeeping staff to ensure smooth operations.
  • Conducted regular performance evaluations to monitor staff efficiency and service quality.
  • Inspected guest rooms, public areas, and facilities to maintain cleanliness and brand standards.
  • Identified issues during inspections and implemented corrective actions promptly.
  • Coordinated with the front office and other departments to ensure seamless guest service.
  • Reported and communicated housekeeping-related matters effectively to management.

Franchise Owner

Comm-Clean
09.2014 - Current
  • Offering professional cleaning service
  • Maintained clean restrooms to ensure health standards are met
  • Cleaned building floor by sweeping, mopping, scrubbing, or vacuuming
  • Cleaned windows, glass partitions, or mirrors
  • Dusted and polished furniture and equipment
  • COVID-19 sanitizing service

Front Desk Agent/Night Auditor

Best Western Plus Hotel
03.2019 - 05.2021
  • Performed all guest check-in and check-out procedures efficiently and accurately.
  • Provided guests with detailed information on hotel facilities, room availability, rates, and amenities.
  • Processed invoices, posted payments, and managed financial transactions.
  • Collected room deposits, fees, and payments in compliance with hotel policies.
  • Assigned rooms in preparation for next-day arrivals to optimize occupancy.
  • Handled online and phone reservations, ensuring accuracy and guest satisfaction.
  • Completed nightly audit reports and balanced accounts from the day shift.
  • Scheduled guest wake-up calls and coordinated reservations for the following day.
  • Scanned, organized, and distributed reports through email to management as required.

Sales Associate

Best Buy
10.2019 - 09.2020
  • Demonstrated experience as a Sales Advisor or in customer service and sales roles.
  • Proficient in handling cash register operations and managing transactions accurately.
  • Tech-savvy with working knowledge of computer systems, POS, and database management.
  • Skilled at balancing a customer-focused approach with achieving sales and performance targets.
  • Patient and adept at managing customer complaints professionally and effectively.
  • Professional, outgoing, and approachable, with excellent communication and interpersonal skills.
  • Strong organizational and multitasking abilities, ensuring smooth daily operations.
  • Arranged merchandise strategically on shelves based on popularity and sales criteria.
  • Actively engaged with customers, providing product advice and personalized recommendations.
  • Consistently went above and beyond job responsibilities to ensure exceptional customer satisfaction.
  • Managed additional services such as merchandise returns, providing accurate information and support.

Education

Secondary education -

Philemon Wright High School
01.2016

Skills

  • Languages: Fluent in Arabic and English; basic proficiency in French
  • Communication: Strong verbal and written communication, active listening, and public speaking abilities
  • Leadership: Experienced in team management, decision-making, delegation, conflict resolution, and problem-solving
  • Technical Proficiency: Skilled in Microsoft 365 (Word, Excel, Outlook, PowerPoint) and related software tools
  • Organization & Time Management: Highly organized with the ability to prioritize tasks and meet deadlines efficiently
  • Multitasking & Adaptability: Capable of managing multiple responsibilities and adapting quickly to dynamic environments
  • Performance Under Pressure: Effective in maintaining professionalism and delivering results in high-pressure situations

Languages

English
Native or Bilingual
French
Professional Working
Arabic
Native or Bilingual

Timeline

Short-Term Housekeeping Manager

Sandman Signature Ottawa Airport Hotel
10.2023 - 01.2024

Front Office Manager

Sandman Signature Ottawa Airport Hotel
04.2022 - Current

Sales Associate

Best Buy
10.2019 - 09.2020

Front Desk Agent/Night Auditor

Best Western Plus Hotel
03.2019 - 05.2021

Franchise Owner

Comm-Clean
09.2014 - Current

Secondary education -

Philemon Wright High School

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SAMIR ABDUL-KARIM