Summary
Overview
Work History
Education
Skills
Awards
Accomplishments
Certification
References
Timeline
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SAMIPTA SHARMA

Moncton,New Brunswick

Summary

More than 6 years of customer service experience in a friendly and changing environment. Fluent in English; Enthusiastic client services professional with strong background directly interfacing with industry customers. Well-versed in products, services and consumer trends. Dependable achiever committed to holding highest ethical standards and maintaining customer trust.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Customer Service Representative

Nordia
12.2020 - 01.2024
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Gathered customer feedback through surveys and used the data to improve customer service.

Sales Retail Associate

Value Village
Moncton, NB
06.2021 - 11.2023
  • Achieved sales target sign ups rate and have been awarded certificate of values 3 times in a row.
  • Welcomed customers, offered to help locate items and suggested merchandise without being intrusive or pushy.
  • Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
  • Processed payments and handled exchanges, returns and refunds according to company policy.
  • Engaged with customers to determine appropriate items to fit needs.

Security Team Lead

Paladin security
ON
05.2019 - 11.2020
  • Enthusiastic Worker – Developed the friendly atmosphere while achieving weekly targets and goals
  • Incentives within Team- Motivated employees to perform the daily goals and tasks to award $10 gift card to the highest achiever
  • Punctual and Discipline- Maintained regular and consistent punctual attendance
  • Regular Feedback- Prepared team meetings with employees to improve their performances and gave timely suggestions
  • Records Tracking – Maintained the employee records and track the performances weekly.

Banking Associate

ICICI Bank
New Delhi, India
05.2016 - 08.2017
  • Processed various bank transactions, cross sell consumer products, open checking, and savings accounts
  • Executed customer transactions, including deposits, withdrawals, money order and checks
  • Answered telephone inquiries on banking products like loan, line of credit, etc
  • Organized, stocked, and maintained the teller windows
  • Executed wire transfers, stop payments and account transfers.

Education

Business Management Diploma -

Centennial College
04.2020

Skills

  • Consultative Sales
  • Call Management
  • Product Knowledge
  • Critical Thinking
  • Document Control
  • Multi-Task Management
  • Clerical Support
  • Conflict Resolution

Awards

  • MOS Word and MOS Excel Certification
  • WHMIS Certificate
  • First Aid and CPR Certification
  • Google Analytics Certificate for Beginners
  • Google AdWords Certification

Accomplishments

  • Recognition Award in Nordia Inc. among top 3 employees.
  • Sign Up queen and Valuable Employee Certificate at Value Village.

Certification

  • Google Data Analyst Certification
  • Google AdWords Certification
  • Google UX design Certification
  • Introduction to data analyst using Microsoft Excel
  • Standard First Aid, CPR and AED
  • Microsoft Word Certification
  • Microsoft Excel Certification

References

References available upon request.

Timeline

Sales Retail Associate

Value Village
06.2021 - 11.2023

Customer Service Representative

Nordia
12.2020 - 01.2024

Security Team Lead

Paladin security
05.2019 - 11.2020

Banking Associate

ICICI Bank
05.2016 - 08.2017

Business Management Diploma -

Centennial College

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SAMIPTA SHARMA