Carries an attitude of excellent analytical, problem-solving, mathematics, supervision, coordination, communication, time management, and interpersonal skills. Eager to utilize and develop skills acquired through education, formal training, exposure, and practical experience to perform functions effectively. Skilled in performing multiple tasks independently, handling work pressure, meeting deadlines, setting job priorities, and effectively organize assigned work functions. Dedicated Associate with extensive experience collaborating with clients, promptly identifying needs and recommending products and services to accomplish clients' goals. Strong communicator focused on delivering outstanding customer care.
Technical Proficiency:Proficient in troubleshooting and resolving technical issues for software, hardware, and network problems
Knowledge of operating systems (Windows, Linux, MacOS) and proficiency in using IT support tools
Programming Skills:Experience in scripting languages like java or python for automation tasks
Familiarity with coding and debugging processes to enhance technical support
Web Development Skills:Proficient in HTML, CSS, and JavaScript for basic web development tasks
Understanding of web technologies and protocols
Customer Service:Strong customer service skills with the ability to communicate technical information effectively
Patience and empathy when dealing with users facing technical challenges
Problem Solving:Analytical mindset for identifying and solving technical problems efficiently
Proven ability to follow logical troubleshooting steps to resolve issues
Communication:Excellent verbal and written communication skills for interacting with users and documenting support activities
Ability to convey technical information to non-technical users
Adaptability:Flexibility to adapt to evolving technologies and learn new tools quickly
Capacity to handle a variety of technical issues in a dynamic environment
Team Collaboration:Experience collaborating with cross-functional teams, including developers, engineers, and other support personnel
Ability to work effectively in a team-oriented environment
Sunday : All Day
Monday : 11:30 am onwards
Tuesday : N/A
Wednesday : All Day
Thursday : 11:30 am onwards
Friday : All Day
Saturday : All Day