Samina Kaumi
Waterdown,Canada
Summary
Motivated and Passionate Results-Driven leader with over 8 years of leading people and operations experience. Results-oriented and experienced leader eager to contribute customer service skills to city of Hamilton.
Overview
7
7
years of professional experience
Work History
Senior Customer Experience Associate
Bank of Nova Scotia
09.2023 - Current
- Assisted in training new employees on company policies, procedures, and best practices for delivering exceptional service.
- Asked customers questions to determine, verify and solve common problems.
- Maintained an up-to-date knowledge of company offerings in order to provide relevant recommendations based on client needs.
- Managed high-volume transactions efficiently while maintaining attention to detail, ensuring accurate processing for customers.
- Supported team members in achieving branch goals through collaboration, communication, and shared responsibilities.
- Promoted a welcoming atmosphere in the branch by greeting customers warmly upon arrival and addressing them by name when possible.
Senior Market People Lead & CRR
McDonald's Restaurants of Canada Ltd
01.2019 - 01.2022
- Ensures that all assigned restaurants are adequately staffed to maximize sales potential and turnover among all restaurant employees is reduced.
- Consults with the Restaurant Leadership Team on employee commitment measurement and assist with plan to increase employee’s loyalty, satisfaction and pride with the McDonald’s experience.
- Onboarding, Developing, and Training new Corp staff and Consultant.
- Design and deliver engaging training session, workshops, and online modules .
- Updated training processes by reviewing existing documentation, leveraging feedback from associates, and working with legal and compliance teams.
- Foster stronger community connections by hosting Coffee with Cops and Firefighters—casual meet-and-greet events where residents can engage with local first responders. Strengthen bonds further through community drop-ins at senior care homes, daycares.
General Manager
McDonald's Restaurants of Canada Ltd
01.2018 - 01.2019
- Trained Managers on Shift Leadership, Kitchen Department, People Department,
- Facilities Department and Guest Experience Department.
- Managed budget implementations, managing inventory, food cost, ordering, employee reviews, training, schedules, restaurant organization.
- Organized budgets, oversaw P&L and achieved margin targets consistently to stay on track with growth plans.
- Designed modern employee recognition program which boosted productivity and improved morale.
Education
Make up Artistry
Eden College
01.2020
Business Management Course -
Humber College
Toronto, None01.2016
Ontario Secondary School Diploma -
Kipling Collegiate Institute
01.2015
Skills
- Operational Proficiency
- Training & Development
- Building Relationship
- Strategic Business Planning
- Strong Business Acumen
- Problem Solving & Critical Thinking
- Presentation & Public Speaking
- Thrives in Fast Paced Environment
- Software- Microsoft
Languages
Farsi
Native or Bilingual
Urdu
Professional Working
Hobbies and Interests
- Traveling
- Culture and Languages
- Beauty & Fashion
Timeline
Senior Customer Experience Associate
Bank of Nova Scotia
09.2023 - Current
Senior Market People Lead & CRR
McDonald's Restaurants of Canada Ltd
01.2019 - 01.2022
General Manager
McDonald's Restaurants of Canada Ltd
01.2018 - 01.2019
Make up Artistry
Eden College
Business Management Course -
Humber College
Ontario Secondary School Diploma -
Kipling Collegiate Institute
Similar Profiles
Syran ClarkeSyran Clarke
Manager Team Lead Corporate, Commercial and Small Business Banking at Republic Bank (EC) Limited (Formerly Bank of Nova Scotia)Manager Team Lead Corporate, Commercial and Small Business Banking at Republic Bank (EC) Limited (Formerly Bank of Nova Scotia)
Shawnalee GrahamShawnalee Graham
Team Lead, Payroll Operations at The Bank of Nova ScotiaTeam Lead, Payroll Operations at The Bank of Nova Scotia
Adriana Sánchez CortésAdriana Sánchez Cortés
Business Representative at Scotiabank, The Bank of Nova ScotiaBusiness Representative at Scotiabank, The Bank of Nova Scotia