Samina Kaumi
Waterdown,Canada
Summary
Motivated and Passionate Results-Driven leader with over 8 years of leading people and operations experience. Results-oriented and experienced leader eager to contribute customer service skills to city of Hamilton.
Overview
7
7
years of professional experience
Work History
Senior Customer Experience Associate
Bank of Nova Scotia
09.2023 - Current
- Assisted in training new employees on company policies, procedures, and best practices for delivering exceptional service.
- Asked customers questions to determine, verify and solve common problems.
- Maintained an up-to-date knowledge of company offerings in order to provide relevant recommendations based on client needs.
- Managed high-volume transactions efficiently while maintaining attention to detail, ensuring accurate processing for customers.
- Supported team members in achieving branch goals through collaboration, communication, and shared responsibilities.
- Promoted a welcoming atmosphere in the branch by greeting customers warmly upon arrival and addressing them by name when possible.
Senior Market People Lead & CRR
McDonald's Restaurants of Canada Ltd
01.2019 - 01.2022
- Ensures that all assigned restaurants are adequately staffed to maximize sales potential and turnover among all restaurant employees is reduced.
- Consults with the Restaurant Leadership Team on employee commitment measurement and assist with plan to increase employee’s loyalty, satisfaction and pride with the McDonald’s experience.
- Onboarding, Developing, and Training new Corp staff and Consultant.
- Design and deliver engaging training session, workshops, and online modules .
- Updated training processes by reviewing existing documentation, leveraging feedback from associates, and working with legal and compliance teams.
- Foster stronger community connections by hosting Coffee with Cops and Firefighters—casual meet-and-greet events where residents can engage with local first responders. Strengthen bonds further through community drop-ins at senior care homes, daycares.
General Manager
McDonald's Restaurants of Canada Ltd
01.2018 - 01.2019
- Trained Managers on Shift Leadership, Kitchen Department, People Department,
- Facilities Department and Guest Experience Department.
- Managed budget implementations, managing inventory, food cost, ordering, employee reviews, training, schedules, restaurant organization.
- Organized budgets, oversaw P&L and achieved margin targets consistently to stay on track with growth plans.
- Designed modern employee recognition program which boosted productivity and improved morale.
Education
Make up Artistry
Eden College
01.2020
Business Management Course -
Humber College
Toronto, None01.2016
Ontario Secondary School Diploma -
Kipling Collegiate Institute
01.2015
Skills
- Operational Proficiency
- Training & Development
- Building Relationship
- Strategic Business Planning
- Strong Business Acumen
- Problem Solving & Critical Thinking
- Presentation & Public Speaking
- Thrives in Fast Paced Environment
- Software- Microsoft
Languages
Farsi
Native or Bilingual
Urdu
Professional Working
Hobbies and Interests
- Traveling
- Culture and Languages
- Beauty & Fashion
Timeline
Senior Customer Experience Associate
Bank of Nova Scotia
09.2023 - Current
Senior Market People Lead & CRR
McDonald's Restaurants of Canada Ltd
01.2019 - 01.2022
General Manager
McDonald's Restaurants of Canada Ltd
01.2018 - 01.2019
Make up Artistry
Eden College
Business Management Course -
Humber College
Ontario Secondary School Diploma -
Kipling Collegiate Institute
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