Enhanced patient care quality by implementing innovative strategies and initiatives.
Streamlined care processes for increased efficiency and improved patient outcomes.
Developed strong interdisciplinary team collaboration with a focus on continuous improvement in care delivery.
Mentored nursing staff, fostering professional growth and enhanced clinical skills.
Regional Director of Product Strategy & Analysis
Alberta Health Services
02.2017 - Current
Improved regional clinical operations by streamlining processes and implementing best practices.
Managed multiple clinic sites, ensuring efficient operations and adherence to standards.
Developed strong relationships with healthcare providers, fostering collaboration and teamwork.
Evaluated emerging trends in healthcare, incorporating innovative strategies into regional operations as appropriate.
Established strong partnerships with industry stakeholders, enhancing the company''s reputation and creating mutually beneficial collaborations.
Delivered comprehensive training programs to build highly skilled teams capable of delivering on company goals and objectives.
Motivated employees through effective communication, recognition programs, and tailored incentive structures that aligned with corporate objectives.
Developed and implemented strategic plans enabling facility to meet budgetary and quality assurance goals.
Psychologist
Indigrow Psychology
01.2016 - 04.2017
Improved patient outcomes by utilizing evidence-based therapeutic approaches in individual and group therapy sessions.
Developed customized treatment plans for clients, addressing their unique psychological needs and goals.
Increased client satisfaction by maintaining a compassionate, non-judgmental environment during therapy sessions.
Enhanced interdisciplinary collaboration with psychiatrists, social workers, and other mental health professionals to ensure comprehensive care for clients.
Manager - Product & Care Delivery
Community Living Alternative Services
03.2015 - 01.2016
Increased team productivity by implementing streamlined processes and effective communication strategies.
Achieved departmental goals by developing and executing strategic plans and performance metrics.
Reduced operational costs through comprehensive process improvement initiatives and resource management.
Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Collaborated with multidisciplinary teams to develop comprehensive treatment plans, addressing patients'' mental health needs.
Program Coordinator
Community Living Alternative Services
03.2015 - 01.2016
Enhanced program efficiency by streamlining processes and implementing innovative solutions.
Developed effective communication strategies for improved collaboration among team members, resulting in increased productivity.
Managed budgets and resources for successful execution of multiple programs simultaneously.
Coordinated cross-functional teams to ensure timely completion of program deliverables, maintaining project schedules and meeting objectives.
Senior Product Owner - Community & Social Services
Government Of Alberta
10.2014 - 02.2015
Lead the development and delivery of new digital services
Identify business needs, requirements and opportunities
Define the product vision and strategy
Create and manage multiple products simultaneously
Collaborate and consult with a broad group of stakeholders
Make product decisions
Provide leadership and guidance to the development team
Ensure product quality
Facilitate demos to leadership, partners and stakeholders
Evaluate and report product progress
Review and monitor completed work
Education
Ph.D. - Developmental Psychology
Walden University
MPhil - Developmental Psychology
Walden University
Master of Arts - Counselling Psychology
Yorkville University
Bachelor of Arts - Sociology
University of Calgary
Bachelor of Arts - Psychology
University of Calgary
Skills
Staff Development
Trend Analysis
Budget Management
Recruitment
Effective communication
Regulatory compliance
Healthcare administration
Change management
Performance evaluation
Program management
Care Plan Development
Evidence-Based Leadership
Languages
English
Native or Bilingual
Urdu
Native or Bilingual
Affiliations
College of Alberta Psychologists
Timeline
Director of Care
SJK Counselling
08.2022 - Current
Regional Director of Product Strategy & Analysis
Alberta Health Services
02.2017 - Current
Psychologist
Indigrow Psychology
01.2016 - 04.2017
Manager - Product & Care Delivery
Community Living Alternative Services
03.2015 - 01.2016
Program Coordinator
Community Living Alternative Services
03.2015 - 01.2016
Senior Product Owner - Community & Social Services