Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
Generic

Samin Mostafa

St. Catharines,ON

Summary

Innovative and hardworking individual with experience in sales and customer services. Proven track record for driving sales, exceeding goals, and building relationships with customers. Highly organized with strong communication and problem-solving skills to motivate and lead sales team to success.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Sales Associate

Zara
12.2021 - 09.2022



  • Met merchandising standards by keeping the store stocked and products faced.
  • Operated cash register and POS to handle purchases, refunds, and exchanges for customers.
  • Encouraged customers to make additional purchases and suggested relevant items.
  • promoted visual presentation standards by keeping the store replenished.
  • Organized merchandise displays to promote higher levels of customer engagement.
  • Performed cleaning tasks, keeping the store neat and organized.
  • Handled customer complaints and inquiries in a courteous and efficient manner.
  • Assisted with training new employees on sales procedures.

Co-Owner

Silo.bd
06.2021 - Current

. Prepared annual budgets with control to prevent averages.

. Evaluated suppliers to maintain cost controls and improve operations.

. Devised and deployed sales and marketing tactics to drive strategic growth and support achievement of revenue goals.

. Conducted target market research to discover customer needs and analyze competitor trends.

Sales Associate

Meena Bazar
03.2019 - 04.2020

. Engaged with customers to build rapport and loyalty.
. Helped customers locate products and checked store system for
merchandise at other sites.
. Prepared merchandise for sales floor by pricing or tagging.
. Increased sales by offering advice on purchases and promoting
additional products.
. Educated clients on current promotional offerings and products
using persuasive selling tactics.

Education

Bachelor of Arts - Criminology

Brock University
St. Catharines, ON
06-2027

International Advanced Level -

Brighton English School And College
Chittagong, Bangladesh
10-2021

Ordinary Level -

Sunshine Grammar School And College
Chittagong, Bangladesh
01-2019

Skills

    Visual Merchandising

    Customer Traffic Management

    Client needs assessment

    Shrink Control

    POS transactions

    Retail Management

    Team Leadership

    Inventory Management

    Budget Management

Languages

English
Native or Bilingual
Bengali
Native or Bilingual
Hindi
Native or Bilingual
French
Professional Working

Certification

. Customer Service Mastery - Udemy

. Zoho CRM Training Course - Udemy

Timeline

Sales Associate

Zara
12.2021 - 09.2022

Co-Owner

Silo.bd
06.2021 - Current

Sales Associate

Meena Bazar
03.2019 - 04.2020

Bachelor of Arts - Criminology

Brock University

International Advanced Level -

Brighton English School And College

Ordinary Level -

Sunshine Grammar School And College
Samin Mostafa