Summary
Overview
Work History
Education
Skills
Languages
Timeline
Server

Samikshya Pokhrel

surrey,BC

Summary

Dynamic professional with a strong work ethic and exceptional customer service skills, honed at Notorious Grey Fox Taps and Patio. Proven ability to engage guests and resolve issues swiftly, ensuring memorable experiences. Adept at cash handling and collaborating with teams to enhance service quality, consistently exceeding customer expectations.

Overview

5
5
years of professional experience

Work History

Server

Notorious Grey Fox Taps and Patio
04.2024 - Current
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Cultivated warm relationships with regular customers.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.

Server

The Hub Restaurant
02.2023 - 01.2024
  • Kept up with fast-paced environments, ensuring timely delivery of orders during peak hours.
  • Adapted to diverse customer needs, providing personalized service that increased guest satisfaction.
  • Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.

Cabin Crew Member

Yeti Airlines
05.2020 - 05.2021
  • Managed challenging situations calmly and professionally, such as handling unruly passengers or addressing flight delays.
  • Maintained cabin safety by conducting pre-flight checks, adhering to airline policies, and following emergency procedures when necessary.
  • Followed company regulations and rules to promote safe environment for travelers and employees.
  • Enhanced customer satisfaction by providing exceptional in-flight service and addressing passenger concerns promptly.

Education

MBA - Marketing Management

University Canada West
Vancouver
06-2025

BBA - Marketing Management

Pokhara University
04-2023

Skills

  • Strong work ethic
  • Exceptional customer service
  • Cash handling
  • Guest engagement
  • Safe food handling
  • Team player
  • Reliable and responsible
  • Excellent communication

Languages

English
Native or Bilingual
Hindi
Full Professional
Punjabi
Full Professional
Nepali
Native or Bilingual

Timeline

Server

Notorious Grey Fox Taps and Patio
04.2024 - Current

Server

The Hub Restaurant
02.2023 - 01.2024

Cabin Crew Member

Yeti Airlines
05.2020 - 05.2021

MBA - Marketing Management

University Canada West

BBA - Marketing Management

Pokhara University

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Samikshya Pokhrel