Samiksha Thakur
Dartmouth,NS
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Delivery Driver
MP Group Of Co.
Dartmouth, NS
10.2023 - 01.2025
- Inspected the delivery vehicle to ensure optimal safety and performance before each trip.
- Kept accurate logs of all deliveries and trips.
- Communicated regularly with dispatch regarding any delays or issues encountered on routes.
- Transported and safely delivered items to prevent damage or loss.
- Loaded and unloaded vehicles at the distribution center and delivery address.
Mobile Patrol Supervisor
Northeastern
Dartmouth, NS
05.2023 - 01.2025
- Mentored employees in handling issues with customers, tenants, and other individuals.
- Investigated security alarms, altercations, and suspicious activity.
- Collaborated with law enforcement to resolve escalated situations.
- Delegated team tasks, and assigned security personnel to posts or patrols.
- Inspected and adjusted security equipment to ensure proper operation.
- Prioritized and organized tasks to efficiently accomplish service goals.
Warehouse Associate
Toys"R"us
Dartmouth, NS
10.2023 - 12.2023
- Packed goods for shipment by customer instructions.
- Maintained accurate records of all incoming and outgoing shipments.
- Assisted in loading finished goods onto delivery vehicles as required.
- Used digital database to keep records of units and stock moved.
Security Dispatcher/ HumberCollege
Paragon Systems Inc
Etobicoke, ON
11.2022 - 04.2023
- Investigated calls and complaints involving fire, theft, accident and hazard reports.
- Utilized RESOLVER to write reports on property damage, theft, presence of unauthorized persons and unusual occurrences.
- Answered telephone calls to take messages, respond to questions and provide information during non-business hours.
- Handled emergency phone calls calmly and obtained pertinent information with composed approach.
- Prioritized responses to public emergency and non-emergent calls to promptly dispatch police, fire and EMS while tracking data in real-time.
- Use of LENEL ALARM to Monitor alarms inside the campus and AVIGILON for CCTV investigation.
Security Shift Supervisor/ HumberCollege
Paragon Systems Inc
Toronto, ON
04.2021 - 11.2022
- Recorded required data for incident reports and files.
- Provided security team leadership and contributed to on-call duties.
- Managed security staff schedules for shifts, minimizing overtime costs.
- Hired, trained and managed staff of 7-8 associates.
- Assigned daily tasks and responsibilities to guards and filled out daily work logs.
- Assigned inmates to open and appropriate housing units.
- Conducted site reviews and security audits and made recommendations to management based on findings.
Fulfillment Associate
AMAZON
Brampton, Ontario
03.2021 - 07.2021
- Accepted, processed and quickly filled orders.
- Coordinated with other associates on day-to-day work activities to drive productivity and achieve operational objectives.
- Operated handheld scanners to track merchandise throughout fulfillment process.
- Organized boxes or bags and palletized orders based on carrier method.
Store Associate_clerk
Real Canadian Superstore
Brampton, Canada
02.2020 - 10.2020
- Maintaining a clean work environment, organizing food displays, and stocking shelves with products for customers to buy.
- Stocked shelves and supplies and organized displays to focus customer attention on specific items.
- Delivered high-quality customer service through deep commitment to knowledge and performance.
- Engaged positively with each customer, providing professional and polite support for sales and service needs.
Filing Clerk
Prevost-Division of Volvo Canada
Mississauga, ON
10.2019 - 02.2020
- File in numerical/alphabetical order.
- Answered questions about records or files.
- Modified or improved filing systems or implemented new filing systems.
- Coded index materials with stamp identification for filing.
- Updated daily logs for tracking file movements.
Education
Business
Conestoga College
Kitchener, ON01.2020
Skills
- Customer service
- Teamwork and collaboration
- Adaptable and flexible
- Engaging with diverse customers
- Inventory Management
- MS Office proficiency
- CCTV Monitoring
- Verbal and Written Communication
- Crisis Management Plans
- De-escalation Techniques
- Attentive and Observant
Certification
- CPR/AED/First Aid
- Security Guard License
- Lawful Subject Control
- Self Defense and Handcuffing
- Naloxone and Opioids Training
- IMS-100 and IMS-200
- De-Escalation strategies and tactical communication Training
- Sexual and Domestic Violence Response
- Mental Health First Aid Canada
Timeline
Delivery Driver
MP Group Of Co.
10.2023 - 01.2025
Warehouse Associate
Toys"R"us
10.2023 - 12.2023
Mobile Patrol Supervisor
Northeastern
05.2023 - 01.2025
Security Dispatcher/ HumberCollege
Paragon Systems Inc
11.2022 - 04.2023
Security Shift Supervisor/ HumberCollege
Paragon Systems Inc
04.2021 - 11.2022
Fulfillment Associate
AMAZON
03.2021 - 07.2021
Store Associate_clerk
Real Canadian Superstore
02.2020 - 10.2020
Filing Clerk
Prevost-Division of Volvo Canada
10.2019 - 02.2020
Business
Conestoga College
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