Samiksha Thakur

• Mentored employees in handling issues with customers, tenants and other individuals.
• Investigated security alarms, altercations and suspicious activity.
• Collaborated with law enforcement to resolve escalated situations.
• Delegated team tasks and assigned security personnel to posts or patrols.
• Inspected and adjusted security equipment to ensure proper operation.
• Prioritized and organized tasks to efficiently accomplish service goals.

Instacart Shopper

• Handled merchandise in accordance with product handling standards.
• Satisfied customers with quick, accurate service under tight deadlines.
• Maintained positive relationships with grocery store personnel by being consistently professional and friendly.
• Bagged groceries carefully to keep products in perfect condition, separated fragile products and kept frozen and perishable foods cold or fresh.
• Suggested comparable products to replace out-of-stock items.
• Scanned items when pulling from shelves to update system stock information.

Uber/Skip

• Delivered fresh food to customers across local area.
• Carried food in insulated bags to maintain hot or cold temperature.
• Maintained positive relationships with customers to promote further business opportunities.
• Reported delays due to breakdowns, weather or traffic conditions or other emergencies.
• Maintained positive attitude and diplomacy when dealing with customers and other team members.
• Promoted positive customer service by delivering on-time shipments and fully resolving issues.

• Investigated calls and complaints involving fire, theft, accident and hazard reports.
• Utilized RESOLVER to write reports on property damage, theft, presence of unauthorized persons and unusual occurrences.
• Answered telephone calls to take messages, respond to questions and provide information during non-business hours.
• Handled emergency phone calls calmly and obtained pertinent information with composed approach.
• Prioritized responses to public emergency and non-emergent calls to promptly dispatch police, fire and EMS while tracking data in real-time.
• Use of LENEL ALARM to Monitor alarms inside the campus and AVIGILON for CCTV investigation.

• Recorded required data for incident reports and files.
• Provided security team leadership and contributed to on-call duties.
• Managed security staff schedules for shifts, minimizing overtime costs.
• Hired, trained and managed staff of 7-8 associates.
• Assigned daily tasks and responsibilities to guards and filled out daily work logs.
• Assigned inmates to open and appropriate housing units.
• Conducted site reviews and security audits and made recommendations to management based on findings.

• Handling lost and found items, locker cuts requests
• Key request sign-in/out
• Assisting campus security dispatch with attending calls and CCTV (AVIGILON)
• Greeting visitors, ascertaining the nature of business and directing visitors to coordinators or appropriate people.
• Maintained professional tone at all times, including during peak rush hours.
• Prioritized and organized tasks to efficiently accomplish service goals.
• Proficient in Microsoft(word/excel/powerpoint/outlook/teams)

• Use avigilon for CCTV operation/investigation and resolver for writing reports
• Reported incidents of suspicious behavior.
• Monitored building and property entrances and exits to detect intrusions and protect assets.
• Warned violators of rule infractions and escorted unauthorized persons off premises.

• Wrote reports outlining thefts, unauthorized access violations or other unusual occurrences to help support later criminal or civil actions.
• Guarded restricted areas to prevent unauthorized entry.
• Enforced security regulations and escorted non-compliant individuals to private areas for processing.
• Provided security presence for large events with thousands of attendees.

• Screened employees and visitors using specific protocol and non-contact infrared thermometers.
• Acted as site liaison to promote proper hygiene, social distancing and other preventive practices.
• Distributed COVID-19 FAQ and educational material with daily status updates to increase awareness.
• Offered protective masks and face shields to guests.
• Worked on variety of projects to provide supplemental support to unit staff and enhance department.

• Offloading stock deliveries, processing work orders, locating merchandise, and packaging orders for shipment.
• Picked up heavy objects using proper lifting techniques to avoid personal injuries.
• Accepted, processed and filled orders quickly and accurately.
• Retained product, service and company policy knowledge to serve as resource for both coworkers and customers.
• Received deliveries, scanned packages and updated orders in internal database.

• Maintaining a clean work environment, organizing food displays, and stocking shelves with products for customers to buy.
• Answered store and merchandise questions and led customers to wanted items.
• Stocked shelves and supplies and organized displays to focus customer attention on specific items.
• Delivered high-quality customer service through deep commitment to knowledge and performance.
• Stocked, replenished and organized inventory to keep store merchandise fresh.
• Engaged positively with each customer, providing professional and polite support for sales and service needs.

• File in numerical/alphabetical order.
• Answered questions about records or files.
• Modified or improved filing systems or implemented new filing systems.
• Coded index materials with stamp identification for filing.
• Updated daily logs for tracking file movements.