Samiksha Thakur
Dartmouth,NS
Summary
A hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Self-assured professional skilled in interpersonal communications and offering background in customer service. Problem-solver with a great personality. Brings excellent client engagement skills as a Customer Service Executive.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Delivery Courier
Amazon
10.2023 - Current
- Delivering more than 150 packages in a day.
- Ensured safe transportation of packages with careful handling and secure storage methods.
- Contributed significantly to creating positive work environment through effective collaboration among colleagues from diverse backgrounds.
- Developed strong sense of most efficient routes to avoid traffic and construction on local roads and highways.
Casual Security Guard
Northeastern
05.2023 - Current
- Examined doors, windows and gates to verify security.
- Interacted assertively but non-confrontationally with personnel and the general public.
- Wrote detailed reports of all security breaches and investigations.
- Responded to emergencies promptly, ensuring the safety of all individuals on site.
- Maintained a safe environment for staff and visitors through proactive surveillance and communication.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Served as a reliable source of knowledge on fire prevention procedures, assisting colleagues whenever necessary.
Seasonal Store Associate
Toys"R"Us
11.2023 - 01.2024
- Located merchandise across various stores to address customer needs.
- Aided marketing initiatives such as creating eye-catching displays and distributing promotional materials to boost brand awareness and sales.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Utilized strong multitasking abilities to manage multiple responsibilities simultaneously during busy periods.
- Sorting and packing near about 100 plus online orders in a day.
Security Dispatcher/ HumberCollege
Paragon Systems Inc
06.2022 - 03.2023
- Investigated calls and complaints involving fire, theft, accident and hazard reports.
- Utilized RESOLVER to write reports on property damage, theft, presence of unauthorized persons and unusual occurrences.
- Answered telephone calls to take messages, respond to questions and provide information during non-business hours.
- Handled emergency phone calls calmly and obtained pertinent information with composed approach.
- Prioritized responses to public emergency and non-emergent calls to promptly dispatch police, fire and EMS while tracking data in real-time.
- Use of LENEL ALARM to Monitor alarms inside the campus and AVIGILON for CCTV investigation.
Security Shift Supervisor/ HumberCollege
Paragon Systems Inc
12.2021 - 03.2023
- Recorded required data for incident reports and files.
- Provided security team leadership and contributed to on-call duties.
- Managed security staff schedules for shifts, minimizing overtime costs.
- Hired, trained and managed staff of 7-8 associates.
- Assigned daily tasks and responsibilities to guards and filled out daily work logs.
- Assigned inmates to open and appropriate housing units.
- Conducted site reviews and security audits and made recommendations to management based on findings.
CCTV Operator
Humber College
11.2021 - 06.2022
- Use avigilon for CCTV operation/investigation and resolver for writing reports
- Reported incidents of suspicious behavior.
- Monitored building and property entrances and exits to detect intrusions and protect assets.
- Warned violators of rule infractions and escorted unauthorized persons off premises.
Patrol Guard/ HumberCollege
Paragon Systems Inc
11.2021 - 06.2022
- Wrote reports outlining thefts, unauthorized access violations or other unusual occurrences to help support later criminal or civil actions.
- Guarded restricted areas to prevent unauthorized entry.
- Enforced security regulations and escorted non-compliant individuals to private areas for processing.
- Provided security presence for large events with thousands of attendees.
Receptionist
Humber (Department of public safety)
10.2021 - 06.2022
- Handling lost and found items, locker cuts requests
- Key request sign-in/out
- Assisting campus security dispatch with attending calls and CCTV (AVIGILON)
- Greeting visitors, ascertaining the nature of business and directing visitors to coordinators or appropriate people.
- Maintained professional tone at all times, including during peak rush hours.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Proficient in Microsoft(word/excel/powerpoint/outlook/teams)
COVID-19 Screener
Paragon Systems Inc
03.2021 - 11.2021
- Screened employees and visitors using specific protocol and non-contact infrared thermometers.
- Acted as site liaison to promote proper hygiene, social distancing and other preventive practices.
- Distributed COVID-19 FAQ and educational material with daily status updates to increase awareness.
- Offered protective masks and face shields to guests.
- Worked on variety of projects to provide supplemental support to unit staff and enhance department.
Fulfillment Associate
Amazon
03.2021 - 07.2021
- Offloading stock deliveries, processing work orders, locating merchandise, and packaging orders for shipment.
- Picked up heavy objects using proper lifting techniques to avoid personal injuries.
- Accepted, processed and filled orders quickly and accurately.
- Retained product, service and company policy knowledge to serve as resource for both coworkers and customers.
- Received deliveries, scanned packages and updated orders in internal database.
Store Associate
Real Canadian Superstore
02.2020 - 10.2020
- Maintaining a clean work environment, organizing food displays, and stocking shelves with products for customers to buy.
- Answered store and merchandise questions and led customers to wanted items.
- Stocked shelves and supplies and organized displays to focus customer attention on specific items.
- Delivered high-quality customer service through deep commitment to knowledge and performance.
- Stocked, replenished and organized inventory to keep store merchandise fresh.
- Engaged positively with each customer, providing professional and polite support for sales and service needs.
Filing Clerk
Prevost-Division of Volvo Canada
10.2019 - 03.2020
- File in numerical/alphabetical order.
- Answered questions about records or files.
- Modified or improved filing systems or implemented new filing systems.
- Coded index materials with stamp identification for filing.
- Updated daily logs for tracking file movements.
Education
GED -
Conestoga College
Kitchener, ON01.2020
High School Diploma -
Mount Carmel School
India06.2018
Skills
- Teamwork and Collaboration
- Engaging with Diverse Customers
- Inventory Management
- Verbal and Written Communication
- Crisis Management Plans
- De-escalation Techniques
- Attentive and Observant
- Staffing coordination
- Microsoft Outlook, Word, and Excel
- Customer Relationship Management (CRM)
Certification
- CPR/AED/First Aid
- Security Guard License
- Lawful Subject Control
- Self Defense and Handcuffing
- Naloxone and Opioids Training
- IMS-100 and IMS-200
- De-Escalation strategies and tactical communication Training
- Sexual and Domestic Violence Response
- Mental Health First Aid Canada
Timeline
Seasonal Store Associate
Toys"R"Us
11.2023 - 01.2024
Delivery Courier
Amazon
10.2023 - Current
Casual Security Guard
Northeastern
05.2023 - Current
Security Dispatcher/ HumberCollege
Paragon Systems Inc
06.2022 - 03.2023
Security Shift Supervisor/ HumberCollege
Paragon Systems Inc
12.2021 - 03.2023
CCTV Operator
Humber College
11.2021 - 06.2022
Patrol Guard/ HumberCollege
Paragon Systems Inc
11.2021 - 06.2022
Receptionist
Humber (Department of public safety)
10.2021 - 06.2022
COVID-19 Screener
Paragon Systems Inc
03.2021 - 11.2021
Fulfillment Associate
Amazon
03.2021 - 07.2021
Store Associate
Real Canadian Superstore
02.2020 - 10.2020
Filing Clerk
Prevost-Division of Volvo Canada
10.2019 - 03.2020
GED -
Conestoga College
High School Diploma -
Mount Carmel School
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