Samiksha Sharma

September 2022 - Present

• Streamlined daily operations, enhancing service efficiency by 20% and cutting operational costs by 15%.
• Supervised 15+ staff, elevating performance and increasing customer satisfaction scores by 20%.
• Implemented effective promotions, resulting in an 18% increase in monthly sales.
• Reduced waste by 10% through improved inventory practices and ensured consistent ingredient availability.
• Achieved a 95% resolution rate for customer complaints, significantly improving customer loyalty.

Customer Service Representative
TTEC, Toronto, ON
June 2023 - October 2023

• Managed customer complaints and inquiries remotely, achieving a first-contact resolution rate of 90%.
• Assisted customers with product information and support, contributing to a 15% increase in upsell conversions.
• Participated in virtual team meetings to discuss and implement service improvements, enhancing overall service quality by 20%.
• Maintained detailed logs and documentation of customer interactions, improving tracking accuracy by 30%.

Assistant Manager
Hangry Burger, Toronto, ON
April 2021 - July 2022

• Trained 20+ new employees in product knowledge, customer service protocols, and safety regulations, improving staff performance and reducing training time by 30%.
• Addressed and resolved customer complaints with a 90% satisfaction rate, maintaining high professionalism and enhancing customer loyalty.
• Managed daily store operations, including staff scheduling and inventory control, increasing operational efficiency by 15%.
• Implemented inventory control processes that reduced stock discrepancies by 12% and improved product availability.
• Established clear communication channels among staff, leading to a 20% improvement in team coordination and workflow efficiency.