SAMIKSHA SHARMA
Scarborough
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
6
6
years of professional experience
Work History
Store Manager
Pastucci
10.2022 - Current
- Maintaining positive work ethics and commitment to provide excellent service by performing all operations smoothly
- Coordinating with employees according to shift changes and availability
- Resolving customer complaints by taking care of restaurant policies
- Maintaining restaurant standards and keeping check on cash and inventory.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
Customer Service Representative
TTEC
04.2023 - 10.2023
- Handled customer inquiries and suggestions courteously and professionally.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Assistant Supervisor
Hangry burger
04.2022 - 10.2022
- Maintaining positive work environment and commitment for providing excellent service
- Organizing schedules, workflow to meet expected business demand
- Handling cash and transactions
- Maintaining restaurant standards and taking care of customer needs and requirements.
- Managed daily tasks, delegating responsibilities effectively to optimize team resources and meet deadlines.
- Submitted documentation and reports to upper management.
Customer Service Representative
Bright edge edu system
08.2019 - 01.2021
- Consulted customers regarding needs and addressed concerns
- Trained and motivated team members to strengthen customer service relationship and strategies to boost sales
- Answered questions from customers by phone and email, offering company details and policies as requested
- Maintained customer relationships
- De-escalated problematic customer concerns, maintaining a calm and friendly demeanor
- Documented conversations with customers to track requests, problems, and solutions
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions
- Promoted customer satisfaction by resolving problems
- Answered inbound calls, chats, and emails to facilitate customer service
- Developed strong customer relationships.
Customer Service Representative
Expedia
03.2018 - 06.2019
- Consulted customers regarding needs and addressed concerns
- Trained and motivated team members to strengthen customer service relationship and strategies to boost sales
- Answered questions from customers by phone and email, offering company details and policies as requested
- Maintained customer relationships
- De-escalated problematic customer concerns, maintaining a calm and friendly demeanor
- Documented conversations with customers to track requests, problems, and solutions
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions
- Promoted customer satisfaction by resolving problems
- Answered inbound calls, chats, and emails to facilitate customer service
- Developed strong customer relationships.
Education
PG Diploma in Healthcare Administration And Service Management -
Conestoga College Institute of Technology And Advanced Learning
Kitchener, ON09.2022
Bachelor of Science in Microbiology And Immunology -
Bangalore University
03.2018
Skills
- Multitasking and organizational skills
- Team building and leadership
- Customer service and support
- Operations oversight
- Documentation and reporting
- Quality assurance
- Team leader, and problem-solving skills
- Communication
- Problem-solving abilities
- Customer Service
- Critical Thinking
Languages
English
Native or Bilingual
Hindi
Native or Bilingual
Timeline
Customer Service Representative
TTEC
04.2023 - 10.2023
Store Manager
Pastucci
10.2022 - Current
Assistant Supervisor
Hangry burger
04.2022 - 10.2022
Customer Service Representative
Bright edge edu system
08.2019 - 01.2021
Customer Service Representative
Expedia
03.2018 - 06.2019
PG Diploma in Healthcare Administration And Service Management -
Conestoga College Institute of Technology And Advanced Learning
Bachelor of Science in Microbiology And Immunology -
Bangalore University
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