Samiksha Oberoi
Woodbridge,Ontario
Summary
A skilled professional with expertise in customer service and advocacy, adept at crisis control and key audience analysis. I demonstrate strong brand understanding and retail awareness, leveraging bilingual or multilingual capabilities to enhance communication. Proficient in search engine marketing, committed to driving customer satisfaction and business growth. Capable of resolving customer issues promptly and enhancing satisfaction through problem-solving skills. I am well versed in managing queries and fostering positive client relationships.
Overview
1
1
year of professional experience
12
12
years of post-secondary education
Work history
Social media assistant
Baglami Mumbai
Mumbai
12.2024 - 06.2025
- Managed community interactions on various platforms, fostering an inclusive environment.
- Shot and edited content for Instagram, TikTok and Facebook.
- Responded promptly to customer enquiries, improving consumer relations and satisfaction.
- Collaborated closely with the marketing team for unified messaging across platforms.
- Prioritised tasks effectively to meet demanding project deadlines.
Customer service representative
Royal Paan
Brampton, Ontario
06.2024 - 08.2024
- Ensured smooth running of operations with timely preparation of reports.
- Mitigated conflicts by providing timely and effective solutions to disputes raised by customers.
- Streamlined processes through efficient record keeping.
- Contributed towards achieving store targets whilst ensuring adherence to service standards.
- Participated in team meetings sharing best practices for improving service delivery.
Education
Higher Secondary Certificate - Arts
SIES College of Arts, Commerce and Science
Mumbai, India 08.2023 - 05.2025
GCSEs - General
Premier Education Society's Trinity International
Mumbai,India 06.2013 - 05.2023
Skills
- Bilingual or multilingual
- Advocacy for customers
- Customer Service
- Search engine marketing
- Brand understanding
- Crisis control
- Key audience analysis
- Retail awareness
Languages
English
Fluent
Hindi
Native
Punjabi
Elementary
Affiliations
- Photography
- Language Learning
- Volunteer Work
Timeline
Social media assistant
Baglami Mumbai
12.2024 - 06.2025
Customer service representative
Royal Paan
06.2024 - 08.2024
Higher Secondary Certificate - Arts
SIES College of Arts, Commerce and Science
08.2023 - 05.2025
GCSEs - General
Premier Education Society's Trinity International
06.2013 - 05.2023
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