Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
Generic

Samiksha Deora

Ottawa,Ontario

Summary

I am a dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Patient Observer

Carecor Health Services
01.2024 - Current
  • Provided emotional support to distressed or anxious patients, helping them feel more at ease during their hospital stay.
  • Contributed to positive hospital experiences for patients and families through effective communication and empathetic support.
  • Streamlined processes for entering data into electronic medical records systems, contributing to improved efficiency and accuracy in documentation.
  • Reduced risk of falls or injuries by closely monitoring high-risk patients and implementing appropriate precautionary measures.

Receptionist

Host India
09.2023 - 01.2024
  • Scheduled and confirmed appointments, ensuring efficient time management for staff.
  • Answered and relayed telephone calls and messages accurately and promptly.
  • Managed electronic inquiries and maintained professional email communication.
  • Ordered office supplies and maintained inventory, ensuring necessary supplies were always available.
  • Greeted visitors and directed them to appropriate contacts or service areas.
  • Set up and maintained both manual and computerized filing systems, ensuring easy access to information.
  • Typed and proofread correspondence, forms, and other documents to ensure accuracy and professionalism.

Office Administrative Assistant

Randhawa Clinics
01.2022 - 03.2023
  • Scheduled, rescheduled, and cancelled appointments for dental patients.
  • Provided excellent customer service by promptly addressing patient inquiries via phone, email, or in-person interactions.
  • Handled sensitive situations professionally such as discussing treatment costs or past-due account balances with patients to ensure a satisfactory resolution.
  • Helped patients complete necessary medical forms and documentation.
  • Prepared insurance claim forms, explained benefits, and outlined pricing details for procedures and services.
  • Handled incoming calls professionally and courteously while ensuring accurate message-taking for dental staff followup.

Education

High School Diploma -

Sidana International School
Amritsar
07.2022

Graduate Certificate - Introduction To Canadian Healthcare Studies

Algonquin College
Ottawa, ON
08.2023

Diploma - Nursing

Algonquin College
Ottawa, ON
04.2025

Skills

    Verbal Communication

  • Schedule Management
  • Document Preparation
  • Scheduling appointments
  • Billing and Invoicing
  • Scheduling and calendar management
  • File Organization
  • Database entry
  • Document Scanning
  • Confidentiality handling
  • Inventory Management
  • Telephone reception
  • File Management
  • Word Processing
  • Database Maintenance
  • Office Supply Management
  • Customer Engagement
  • Data Gathering
  • Professionalism Display
  • Problem-Solving
  • Multitasking and Organization
  • Team Collaboration

Languages

English
Native or Bilingual
Punjabi
Native or Bilingual
Hindi
Native or Bilingual
Urdu
Professional Working
French
Limited Working

Certification

Introduction to Canadian Healthcare Studies

CPR level C and First Aid

N-95 Mask fit test

Vulnerable Sector Police Record

GPA certificate

Ottawa Decision Support Tutorial Certificate


Timeline

Patient Observer

Carecor Health Services
01.2024 - Current

Receptionist

Host India
09.2023 - 01.2024

Office Administrative Assistant

Randhawa Clinics
01.2022 - 03.2023

High School Diploma -

Sidana International School

Graduate Certificate - Introduction To Canadian Healthcare Studies

Algonquin College

Diploma - Nursing

Algonquin College

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Samiksha Deora