Samiksha Bhandari
Halifax,NS
Summary
Aspiring Computer Systems Technician specializing in Software Support, seeking to leverage strong technical skills and hands-on experience to contribute effectively to a dynamic organization. Committed to providing exceptional service and support to ensure optimal performance and user satisfaction.
Overview
1
1
year of professional experience
Work History
Peer Tutor
Mohawk College
04.2023 - 08.2024
- Offered support to students and faculty, addressing technical issues with campus IT resources.
- Helped fellow students prepare for quizzes and examinations.
- Assisted other students with homework and provided supplementary instruction.
- Served as a mentor to struggling students, providing emotional support alongside academic assistance when necessary.
- Promoted development of good study habits and learning skills.
IT Support Intern
Mohawk College
01.2024 - 07.2024
- Provided technical support to end-users, resolving hardware and software issues promptly.
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
- Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
- Contributed to a positive team environment by collaborating with fellow interns on group projects and presentations.
- Utilized strong communication abilities during presentations which led to increased understanding among colleagues regarding project goals and objectives.
Education
Computer System Tech - Computer And Information Systems
Mohawk College
08.2024
Skills
- Python, Java, SQL, C#
- Windows, Linux, macOS
- Visual Studio 2019, Eclipse, Visual Studio Code, IntelliJ
- TCP/IP, DNS, DHCP, LAN/WAN
- HTML5, CSS3, JavaScript, JQuery, JSON, ASPNET, MVC, Entity Framework, Entity Framework Core, WordPress, PHP
- Microsoft Office Suite, VMware, Git
- Teamwork and Collaboration
- Quick Learner
- Problem-Solving
- Computer Skills
Websites
Affiliations
- Member, Association of Information Technology Professionals (AITP)
- Member, CompTIA IT Professionals Group
Additional Information
PROFESSIONAL PROJECTS
* Ticketing System, Developed a Python-based automated ticketing system to streamline IT support requests and tracking. Implemented features such as ticket creation, assignment, and status updates, enhancing workflow efficiency., https://github.com/
* Network Simulation and Troubleshooting, Designed and simulated a small-scale network using Cisco Packet Tracer. Configured routers, switches, and end devices, ensuring proper connectivity and network performance., https://github.com/
VOLUNTEER EXPERIENCE
Student Ambassador, Organization Name, City, State, Month, Year, Month, Year, Provide information about college facilities, programs, and services., Assist in planning and executing orientation programs for new students., Represent the college at various on-campus and off-campus events, such as open houses, recruitment fairs, and community events., Participate in organizing and running college events, workshops, and activities., Participate in training sessions and professional development opportunities to enhance leadership and communication skills.
Timeline
IT Support Intern
Mohawk College
01.2024 - 07.2024
Peer Tutor
Mohawk College
04.2023 - 08.2024
Computer System Tech - Computer And Information Systems
Mohawk College
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