SAMIKSHA ARORA
Summary
Professional hospitality worker, ready to excel in fast-paced environment. Proven track record in ensuring exceptional customer service and satisfaction. Strong focus on teamwork and adaptability, consistently meeting changing needs. Skilled in managing multiple tasks, handling customer inquiries, and maintaining clean and organized workspace. Reliable and results-driven, with positive attitude and excellent communication skills.
Overview
5
5
years of professional experience
Work History
Server
Hitchki The Grand Indian Buffet
11.2024 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Maintained high standards of personal appearance and hygiene, reflecting positively on establishment.
- Resolved customer complaints with calm, solution-focused approach, ensuring guest satisfaction.
Team Leader
Blaze Pizza
05.2024 - 11.2024
- Offered product samples, and provided attentive customer service
- Refilled and rotated items on shelves to maintain well-stocked inventory
- Followed proper standards for product freshness, food safety, weights and measures, refrigeration and sanitation
- Prepared and maintained inventory records
- Ensured compliance with relevant regulatory employment rules and standards
- Addressed all personnel issues promptly and professionally
- Drove daily production activities with effective communication and leadership
- Met aggressive production and safety goals while minimizing equipment downtime
- Troubleshoot cash registers and computer systems, including slow-downs, crashes and data recovery
Customer Service Representative
Flipkart
07.2021 - 02.2023
- Handled customer inquiries and suggestions courteously and professionally.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Work From Home
Front Desk Receptionist
Canmore Immigration
09.2020 - 05.2021
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
- Enhanced customer satisfaction by providing efficient and professional front desk services.
Education
High School Diploma -
Portage College
Calgary, ABSkills
- Financial Management
- Leadership
- Visual Marketing
- Microsoft Office
- Office Management
- Organization
- Safety
- Scheduling
- Staff Management
- Administrative Functions
- Administrative Support
- Service excellence
- Time Management
- Data Analysis
Languages
English
Full Professional
Hindi
Full Professional
Punjabi
Full Professional
Timeline
Server
Hitchki The Grand Indian Buffet
11.2024 - Current
Team Leader
Blaze Pizza
05.2024 - 11.2024
Customer Service Representative
Flipkart
07.2021 - 02.2023
Front Desk Receptionist
Canmore Immigration
09.2020 - 05.2021
High School Diploma -
Portage College
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