Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
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SAMIA JAHAN PAYAL

Montreal,Quebec

Summary

I am a punctual and motivated individual who is able to work in a busy environment and produce high standards of work. I believe I am an excellent team worker, able to take instructions from all levels and create good working relationships. Hard work and determination are key aspects of defining who I am. As an excellent team player, I embrace collaboration and effective communication, while my unwavering determination fuels a positive and solution-oriented mindset, driving success in both individual and team-oriented endeavors.

Overview

6
6
years of professional experience
1
1
Certification

Work History

CASHIER

Poulet Bronze
01.2024 - Current
  • Handle customer payments for products or services
  • Process cash, credit card, and other payment methods accurately
  • Greet customers and answer any questions they may have
  • Enter orders accurately into the POS terminal.

SUPERVISOR AND BARISTA

Hinnawi Bros Bagel & Café
02.2022 - 11.2023
  • Supervised and lead a team of baristas, providing guidance, training, and support
  • Scheduled shifts, breaks, and vacations for barista staff
  • Managed inventory levels of coffee beans, supplies, and other items
  • Ensured that all beverages and food items meet quality standards
  • Monitored and maintained cleanliness and organization in the coffee preparation and service areas
  • Placed orders for stock replenishment and ensure that the inventory is well-stocked and rotated appropriately
  • Observed team performance to provide feedback to management for discipline and performance evaluations
  • Communicated with customers regarding product information, complaints and issues.

LINE COOK

Restaurant East in Hotel Renaissance
10.2021 - 12.2021
  • Cooked, arranged and presented high-quality food
  • Utilized local and sustainable produce to create high-quality dishes with focus on freshness and flavor
  • Implemented efficient and organized mise en place systems to optimize workflow and drive smooth operations
  • Stored food at correct temperatures, adhering to proper food handling and safety guidelines.

INBOUND CALL CENTER AGENT

Robi Axiata
07.2018 - 02.2019
  • Listened actively to complaints, feedback and feature requests for future improvement
  • Responded to customer inquiries and provide information about products, services, billing, and general account information
  • Provided technical assistance to customers who are experiencing difficulties with their phones, network connections, or related services
  • Helped customers manage their accounts, update personal information, and make changes to their service plans or features
  • Kept accurate records of customer interactions, transactions, comments, and complaints in the company's database
  • This information is valuable for future reference and analysis.

Education

FOUNDATION - BUSINESS STUDIES, BUSINESS ADMINISTRATION -

Fraser International College
Burnaby, BC

BBA - ACCOUNTING -

Concordia University
Montreal, QC
12.2025

Skills

  • Communication: Excellent verbal and written communication skills
  • Time management: Strong ability to prioritize tasks
  • Customer Service: Skilled in delivering exceptional service and resolving inquiries
  • Organizational abilities

Certification

SEPTEMBER 2015 - JUNE 2019 O Level and A Level, Science, Bangladesh International Tutorial, Dhaka, Bangladesh

Languages

English
Native or Bilingual
French
Elementary

Timeline

CASHIER

Poulet Bronze
01.2024 - Current

SUPERVISOR AND BARISTA

Hinnawi Bros Bagel & Café
02.2022 - 11.2023

LINE COOK

Restaurant East in Hotel Renaissance
10.2021 - 12.2021

INBOUND CALL CENTER AGENT

Robi Axiata
07.2018 - 02.2019

FOUNDATION - BUSINESS STUDIES, BUSINESS ADMINISTRATION -

Fraser International College

BBA - ACCOUNTING -

Concordia University

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