Samia Yassin

Resourceful Customer Service Representative known for being highly productive and efficiently completing tasks. Possess strong skills in problem-solving, and product knowledge which enable effective handling of customer inquiries and concerns. Excel in communication, empathy, and adaptability, ensuring customer satisfaction.

• Provided excellent customer service by responding promptly to customers' requests or inquiries via phone, email, and in-person transactions.
• Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
• Provided accurate information about products and services to customers.
• Coordinated with internal teams to ensure timely and successful delivery of solutions according to client needs.
• Asked probing questions to determine service needs and accurately input information into electronic systems.
• Maintained confidentiality of customer information in compliance with privacy regulations.
• Performed administrative tasks such as filing paperwork, updating databases and generating reports.
• Developed positive relationships with customers through friendly interactions.
• Remained calm and professional in stressful circumstances and effectively diffused tense situations.
• Trained new employees on operational procedures related to customer service activities.

Branch Operations Manager/ Customer Service Representative, United Capital Bank-Sudan                     2006- Dec. 2019

Intermediate QuickBooks, Toronto Public Library, Toronto January 2023

Accounting Fundamentals II, Toronto Public Library, Toronto March 2022

Accounting Fundamentals I, Toronto Public Library, Toronto January 2022

Intermediate MS Excel 365, Toronto Public Library, Toronto March 2022

Intermediate MS Word 2019 Office 365, Toronto Public Library June 2022

Financial Literacy Certificate - RBC January 2022

Available upon request.