Summary
Overview
Work History
Education
Skills
Timeline
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Samia Mwalongo

Toronto

Summary

Compassionate and Motivated worker with comprehensive knowledge of service delivery and proven multitasking abilities. Enthusiastic and eager to contribute to team success through handwork and good communication skills. self-motivated and bring excellent organizational skills and talent for problem-solving. passionate about building trust and rapport with at-risk youth through a non-judgmental approach, patient demeanour and compassionate interpersonal skills. Skillful in needs evaluation, treatment planning and facilitating group or individual counselling sessions.

Overview

4
4
years of professional experience

Work History

Credit Card Specialist

TD Bank
11.2023 - Current
  • Researched and resolved customer complaints and disputes related to credit card accounts.
  • Assisted customers with questions and inquiries to provide information regarding credit card accounts.
  • Built strong relationships with customers to increase retention and loyalty.
  • Coordinated with other departments to verify timely and accurate processing of credit card applications and payments.
  • Leveraged deep knowledge and understanding of banking industry to handle customer inquiries with increasing complexity.
  • Recommended products and services to meet customers' credit card and banking needs.

Youth Care Worker

Abilityonline
05.2022 - 08.2022
  • Counselled students individually to assist in overcoming obstacles, make proper choices to stay focused and adjust to different areas of their lives
  • Established a trusting relationship with mentee by maintaining professionalism and honouring confidentiality.
  • Utilized system model to teach youth life skills in accordance with individualized treatment plans
  • Aided with crisis intervention by redirecting negative behaviors and offering peer counseling
  • Attended treatment team meetings to discuss youth's mental and behavioral progress
  • Liaised with parents of youth and community leaders to organize youth empowerment programs and activities

Barista

Starbucks
09.2021 - 05.2022
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
  • Recommended products based on solid understanding of individual customer needs and preferences.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
  • Answered questions about store policies and addressed customer concerns.
  • Restocked and organized merchandise in front lanes.
  • Maintained customer satisfaction with quick and professional handling of product returns.
  • Handled approximately daily credit and cash transactions for customers with accuracy and speed.
  • Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
  • Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
  • Used POS system to enter orders, process payments and issue receipts.

Crew Member

mcdonalds
10.2020 - 08.2021
  • Worked well with teammates and accepted coaching from the management team.
  • Maintained energy and enthusiasm in a fast-paced environment.
  • Prepared products following restaurant, health, and safety standards and procedures.
  • Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction, and sales numbers.
  • Worked closely with the manager to solve problems and handle customer concerns.
  • Actively listened to customers, handled concerns quickly, and escalated major issues to the supervisor.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Provided primary customer support to internal and external customers in a fast-paced environment.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Took orders, prepared meals, and collected payments
  • Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
  • Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
  • Maintained current knowledge of store promotions and highlighted sales to customers.
  • Used POS system to enter orders, process payments and issue receipts.

SMILE Lead Mentor Program

seneca college
09.2020 - 04.2021
  • Supported younger peers through one-on-one sessions, determining aspirations, setting goals and working through challenges.
  • Shared information about student life, academic offerings and healthy decision making with peer mentees.
  • Presented and drafted various scheduling options for students to help allocate time for classes, extra work and free time.
  • Worked with peers speaking English as second language, supporting individual progress despite unique barriers.
  • Attended and led meetings with other peer mentors to offer support and standardize resource offerings.
  • Facilitated and organized events and trainings for other mentors to learn innovative ways to coach and inspire peers.
  • Prepared students for later educational experiences by encouraging exploration of learning opportunities and perseverance through challenging tasks.
  • Counseled students individually to assist in overcoming obstacles, make proper choices to stay focused and adjust to college life.

Child and Youth/ Peer Mentro

Rexdale Pathways To Education
01.2020 - 04.2020
  • Managed and archived quality documentation and participated in internal and external quality audits.
  • Developed, updated and maintained students school reports , counselling summary assignments and case notes of the students
  • Counseled students wherein behavior, school progress, mental or physical impairment indicated need for assistance, diagnosing students' problems and arranging for needed services
  • Analyzed student data to assess counseling program effectiveness and make improvements.
  • Documented data and completed accurate updates to case records.
  • Built solid and trusting rapport with children and families, fostering trust and communication to meet case needs.
  • Used interactive visuals and static worksheets to teach each student algebra and writing techniques.
  • Collaborated with community program leaders and advocates to make resources accessible to those in need.
  • Prepared reports to define the goals, weaknesses and strengths of residents.
  • Collaborated with Rexdale community agencies to link residents with diverse programs and resources.

Education

Associate of Arts - Social Service Worker

Seneca College
Toronto,ON
04.2023

Bachelor of Arts - Community Mental Health

Seneca College Of Applied Arts And Technology
North York, ON
04.2023

Skills

  • Good oral and verbal communication skills
  • Good conflict management and problem-solving skills
  • Teamwork and can work independently
  • Creative writing skills
  • Efficient and Detail-Oriented
  • Flexibility
  • Emotional intelligence
  • Excellent Communication
  • Problem-Solving
  • Time Management
  • Interpersonal Communication
  • Cultural Awareness
  • Active Listening
  • Attention to Detail
  • Social Perceptiveness
  • Calm Under Pressure

Timeline

Credit Card Specialist

TD Bank
11.2023 - Current

Youth Care Worker

Abilityonline
05.2022 - 08.2022

Barista

Starbucks
09.2021 - 05.2022

Crew Member

mcdonalds
10.2020 - 08.2021

SMILE Lead Mentor Program

seneca college
09.2020 - 04.2021

Child and Youth/ Peer Mentro

Rexdale Pathways To Education
01.2020 - 04.2020

Associate of Arts - Social Service Worker

Seneca College

Bachelor of Arts - Community Mental Health

Seneca College Of Applied Arts And Technology

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Samia Mwalongo