Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Samia Mojab

Winnipeg,MB

Summary

Resourceful Customer Advisor with strong business background and proven client service expertise. Excelled as call center team member and earned recognition for service quality and sales volume. Strong customer focus and superb communications skills enabled exceptional results. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

2
2
years of professional experience

Work History

Customer Advisor

Webhelp Maroc
10.2022 - 07.2023
  • Resolved customer issues to enable mutually beneficial outcomes and encourage continued cooperation.
  • Navigated extensive company knowledge base to obtain appropriate solutions for customer service issues.
  • Participated in interactive training programs to expand knowledge of company products and policies.
  • Answered customer service inquiries via telephone, email and chat platform to address customer needs and promote optimum outcomes.
  • Documented customer interactions in internal database to maintain complete customer service history.
  • Handled difficult customer situations with grace and professionalism, consistently meeting first-call resolution metrics.
  • Listened to customers in actively to assess issues and provide accurate information.
  • Responded proactively and positively to rapid change.

INTERNSHIP IN CUSTOMS TRANSIT & IMPORT-EXPORT

Transkab
04.2022 - 06.2022
  • Interacted with customers by phone, email, or in-person to provide information.
  • Analyzed problems and worked with teams to develop solutions.
  • Optimized customer experience by delivering superior services and effectively troubleshooting issues.
  • Evaluated customer needs and feedback to drive product and service improvements.
  • Maintained database systems to track and analyze operational data.

Customer Service Internship

Fedex Express
07.2021 - 07.2021
  • Interacted with customers by phone, email, or in-person to provide information.
  • Analyzed problems and worked with teams to develop solutions.
  • Sorted and organized files, spreadsheets, and reports.
  • Participated in workshops and presentations related to projects to gain knowledge.
  • Prepared project presentations and reports to assist senior staff.
  • Provided project progress updates and proposed solutions to issues.
  • Collected, arranged, and input information into database system.

Education

TEF Canada -

French Institute
Rabat, Morocco
03.2023

Technical Secondary School Diploma - Logistics Management And Transportation

Superior School of Technology
Fez, Morocco
07.2022

High School Diploma -

Magellan High School
Fez, Morocco
07.2020

Skills

  • Service-Oriented Mindset
  • Documentation Coordination
  • Persuasive Communication
  • Call Center Industry Knowledge
  • Customer Services
  • Strong Analytical and Problem Solving Skills
  • Teamwork and Collaboration
  • Calm and Professional Under Pressure
  • Understanding Customer Needs
  • Call Center Operations

Languages

English
Native or Bilingual
French
Native or Bilingual
Arabic
Native or Bilingual
Turkish
Professional Working
Spanish
Elementary

Timeline

Customer Advisor

Webhelp Maroc
10.2022 - 07.2023

INTERNSHIP IN CUSTOMS TRANSIT & IMPORT-EXPORT

Transkab
04.2022 - 06.2022

Customer Service Internship

Fedex Express
07.2021 - 07.2021

TEF Canada -

French Institute

Technical Secondary School Diploma - Logistics Management And Transportation

Superior School of Technology

High School Diploma -

Magellan High School

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Samia Mojab