SAMIA AFRIN
Regina,Canada
Summary
Resourceful professional in administrative management known for high productivity and efficient task completion. Possess specialized skills in workflow coordination, staff supervision, and process improvement. Excel in communication, leadership, and problem-solving to enhance team performance and achieve organizational goals.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Administrative Assistant Support
legal aid saskatchewan
Regina, Saskatchewan
03.2024 - Current
- Concurrently, answers the telephone, responds to in-person inquiries, and relays messages.
- Maintains client files, filing systems, and client database. Maintains familiarity with the commission's policies and procedures.
- Maintain standard file records and/or logs, and may be required to search for and/or review file documents using manual and/or automated systems.
- Sets appointments for professional staff in accordance with office procedures.
- Checks client files for conflicts.
- Collects and distributes incoming and outgoing mail.
- Managed file openings and closings.
- Provides and obtains information to/from the public and clients.
- Performs word processing, data entry, and clerical work.
- Enters client case management data into the database.
- Facilitated communication between different departments within the organization.
Administrative Assistant
Elite Residential
Toronto, Ontario
07.2022 - 01.2024
- Handled incoming calls and directed callers to appropriate department or employee.
- Prepare standard correspondence and/or form letters.
- Organize the inventory of office supplies, and place orders as required.
- Assist with scheduling inbound and outbound appointments.
- Record and prepare minutes of meetings, seminars, and conferences.
- Created spreadsheets in Microsoft Excel for record-keeping and reporting.
- Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
Customer Support
S&P Data LLC
Toronto, Ontario
01.2021 - 06.2022
- Handle 50+ customer interactions per day, giving detailed, personalized, friendly, and polite service to ensure customer retention and satisfaction.
- Provided exceptional customer service by assisting clients with billing inquiries, resolving disputes, and clarifying account charges.
- Achieve a customer satisfaction rating of 78% within six months.
- Managed manual form processing, ensuring accurate customer account data.
- Processed payments, adjustments, and refunds while maintaining accuracy and adherence to company policies.
Administrative Coordinator
Eastern Bank LTD
Dhaka, Bangladesh
10.2019 - 11.2020
- Organized office supplies inventory and placed orders when necessary.
- Gathered, entered and updated data to maintain departmental records and databases.
- Compiled and prepared reports and presentations for internal and external meetings, ensuring accuracy and professionalism.
- Managed incoming mail distribution and outgoing courier services.
- Answered phones and routed calls to appropriate personnel.
- Assisted in organizing company events, meetings, and training sessions, including logistics, catering, and technology setup.
Education
Diploma - Computer Programming
Seneca College of Applied Arts And Technology
Toronto, ON08-2023
Skills
- Calendar management
- Operation recommendations
- Expert in MS Office (Word, Excel, and PowerPoint), MS Access, and MS Outlook
- Proficient in navigating multiple screens and applications,
- 48 WPM typing speed
- Documentation and recordkeeping
- Proved successful while working in a fast-paced atmosphere
- Great communication skills with clients, coworkers, and superiors
Certification
- Professional Diploma of the Administrative Assistant
- Word Essential Training
- writing formal business letters and email.
- Quickbooks( Ongoing)
Affiliations
- Participated in the Business Club,SSF in Seneca college
Timeline
Administrative Assistant Support
legal aid saskatchewan
03.2024 - Current
Administrative Assistant
Elite Residential
07.2022 - 01.2024
Customer Support
S&P Data LLC
01.2021 - 06.2022
Administrative Coordinator
Eastern Bank LTD
10.2019 - 11.2020
Diploma - Computer Programming
Seneca College of Applied Arts And Technology
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