SAMI ROBSON
Argus Machine Co. Ltd.
Edmonton,AB
11
years of professional experience
Dynamic customer service professional with extensive experience in managing customer interactions and swiftly resolving issues to enhance satisfaction. Recognized for exceptional time management and problem-solving abilities, consistently demonstrating reliability and adaptability in fast-paced environments. A strong commitment to continuous learning and skill application ensures a proactive approach to driving team success and contributing to organizational growth. Eager to embrace additional responsibilities to achieve team objectives while maintaining a proven track record of high customer satisfaction.
Work History
Inside Sales/Customer Service Representative
4 Years 3 Months- Performed sales and service activities in a responsible, efficient and diligent manner.
- Receive incoming sales related calls and emails from customers and process queries efficiently.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Utilized CRM software to manage leads and track sales activities, ensuring all information was up-to-date and accessible for team members.
- Clarified product pricing and availability for customers, ensuring comprehensive understanding of both standard and non-standard items.
- Used CRM software to maintain detailed contact logs and account records.
- Set up new accounts, established customer credit and set up payment methods.
Inside Sales Representative
1 Year- Process orders, blanket orders, and direct orders.
- Strong aptitude to work within deadlines, independently and as part of a Team
- Send orders to WMS, ensuring no failing orders.
- Work closely between internal departments
- Order, maintain, organize and issue inventory of approved supplies and company equipment
- Issue RMAs for customer returns and provide credit.
- Respond to customer queries related to ETA's, tracking and POD.
- Provide daily inventory updates.
- Pull backup e.g., POD's/packaging slips/Waybills for accounting department to get aged invoices paid.
- Answer phones for lunch time reception coverage.
- Work on QuickBooks and ERP system NavXtender
Auditor /Office Administrator
11 Months- Audit/Blind count the outgoing goods from the warehouse, for the right product, quantity, IDHs and Lot numbers, and of any specific requirement of goods for shipping by the customer.
- Completed audit papers by thoroughly documenting audit tests and findings.
- Worked On SAP program and Logos, invoicing.
- Verified accuracy of shipping and receiving documents and maintained records
- Identified control gaps in processes, procedures and systems through in-depth research and assessment and suggested methods for improvement.
- Enforced organizational standards to maintain safe and healthy work environment
Raw Material Sampler (QA)
1 Year 5 Months- Issuing a RM specification according to Receiver's Ticket.
- Documentation of logbooks, calibration records, temperature and humidity records etc.
- Conduct Raw Material Sampling according to SOPs, for Micro and Chemistry analyses.
- Using a right sampling technique and ensure all corresponding documentation is correct.
- Cleaning the sampling room after each use with the right “Cleaning Schedule Type”.
- Labeling the bottles with information on taken samples, and containers sampled.
- Perform all work using appropriate safety measures.
- Daily inventory transactions adjustment on BPCS.
Packaging Technologist
6 Months- Manufacturing directions and SOP's complying with GMP and Safety policies in packaging.
- Maintain equipment room logs and fill in batch documents.
- Perform in-process checks.
- Understand and dispense raw materials as per manufacturing directions.
- Dispose of liquid rejects into Volatile Storage Room as required.
Production line Team Leader
1 Year 3 Months- Monitored employee performance and advised managers on necessary improvements to meet targets
- Work closely with Operations Supervisor to ensure company policies & procedures are followed.
- Effective execution of inbound receiving.
- Coverage of other team lead and supervisor vacations as required.
- Demonstrating high standards of work practices and safety conscious behavior.
- Work order details and accuracy.
Production line Team Leader
5 Months- Inspect incoming & outgoing goods for visible damage and other defects.
- Verify incoming materials according to the purchase orders.
- Train the team in safety and housekeeping practices.
- Maintain inventory exactness through daily cycle counts.
Education
GED
High School Diploma
Administration Diploma - Medical Office
Skills
Proficient in customer relations
Multitasking Abilities
Effective email and phone communications
Consistently reliable
Excellent time management
Proficient in task prioritization
Organized and efficient
Salesforce CRM
Attention to detail
Timeline
Inside Sales/Customer Service Representative
Argus Machine Co. Ltd.
06.2022 - CurrentRead More
Inside Sales Representative
CrownHill Packaging LTD
07.2019 - 07.2020Read More
Auditor /Office Administrator
Henkel Canada
04.2018 - 03.2019Read More
Raw Material Sampler (QA)
Wellspring Pharma Services
09.2016 - 02.2018Read More
Packaging Technologist
Patheon
03.2016 - 09.2016Read More
Production line Team Leader
FX Manufacturing
09.2015 - 02.2016Read More
Production line Team Leader
Nova Pack Limited
05.2015 - 08.2016Read More
Govt. College For Women
GED
Read More
Trinity Methodist Girl's High School
High School Diploma
Read More
Everest College
Administration Diploma from Medical Office
Read More