Sami Naami

North Vancouver,BC

Summary

Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.

Overview

years of professional experience

Work History

Sales and Service

KalTire

Burnaby, BC

09.2023 - Current

Completed tire rotations on diverse vehicle makes and models.
Maintained clean and professional tire bay by merchandising tire displays and automotive products.
Helped mechanics complete oil changes, parts replacements, and other repair or maintenance actions.
Removed old tires from rims using specialized tools such as bead breakers and tire irons.
Maintained inventory by loading and unloading tire shipments.
Removed and remounted wheels onto different types of vehicles.
Adhered to all safety procedures when operating equipment such as lifts and hoists.
Prepared rims and wheel drums for reassembly by scraping, grinding or sandblasting.
Balanced wheels using electronic machines to ensure even tire wear.
Managed safe vehicle raising and lowering using hydraulic jacks.
Collaborated with team members to fulfill sales and service requests.
Assisted with customer requests and answered questions to improve satisfaction.
Maintained schedule of class assignments to meet deadlines.
Maintained updated knowledge through continuing education and advanced training.
Identified needs of customers promptly and efficiently.
Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.

Business Development Assistant (Part-Time)

Almasrah Jonoob Company (Engineering Technology)

Ahwaz, Khouzestan

05.2018 - 02.2023

Audited company's legal documents to verify compliant policies and procedures.
Identified potential new customers through research and networking activities.
Drafted contracts between vendors and suppliers and customers for acquisition of goods or services.
Organized documents to prepare client invoices.
Provided technical advice and guidance on products or services offered by the company.
Organized meetings, conferences, events, and trade shows to promote products and services.
Prepared contracts and completed sales with new and existing clients.

Education

Master of Science - Human Resource Administration

Fairleigh Dickinson University

Vancouver, BC

09-2023

Bachelor of Science - International Business

Limkokwing University

Kuala Lumpur, Malaysia

07-2019

Skills

Workflow Management
Quality Assurance
Sales Promotion
Report Preparation

Technical Support
Excellent Time Management Skills
Proficient in Word, PPT, Excel

Languages

English

Full Professional

Persian

Native/ Bilingual

Arabic

Limited

References

References available upon request.

Timeline