Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Sami Al-Akhrass

Oshawa,ON

Summary

Dynamic Bilingual professional with a proven track record, enhancing team efficiency and customer satisfaction through strategic planning and excellent communication. Skilled in performance tracking and problem-solving, I significantly contributed to software development and partner relations, demonstrating strong empathy and leadership in fast-paced environments.

Overview

13
13
years of professional experience

Work History

Bilingual Partner Support Representative

Lendcare Capital
03.2024 - Current
  • Conducted regular performance reviews to identify areas of improvement for partner support services.
  • Organized training sessions for new Partner Support Representatives, leading to improved team competency levels.
  • Contributed to development of software programs and tools focused on enabling sales team to communicate and operate more efficiently.
  • Developed and maintained relationships with key accounts and existing customers.
  • Contributed to team objectives in fast-paced environment.

Order Picker

Flanagan Foodservice
02.2023 - 03.2024
  • Maintained strong working relationships with coworkers, contributing to a positive and supportive team environment within the warehouse.
  • Played a vital role in meeting critical deadlines for customers due to efficient processing of expedited orders.
  • Improved order accuracy by meticulously picking items according to pick list and packing slip requirements.
  • Enhanced customer satisfaction levels by consistently maintaining high standards of accuracy in fulfilling orders.
  • Contributed to overall warehouse efficiency by assisting in other areas such as receiving, stocking, or shipping when required.

Warehouse Supervisor

Hercules Forwarding
10.2011 - 02.2023
  • Supervised warehouse operations by managing employees during shifts.
  • Supervised shipping and receiving, distribution and workplace safety.
  • Oversaw daily operations and shipping and handling processes.
  • Managed merchandise inventory transactions.
  • Kept detailed records of inventories and merchandise inventory transactions.
  • Operated warehouse material handling equipment correctly to move loads.

Education

Lucien-Pagé
Montreal, QC

Skills

  • Strong empathy
  • Performance tracking
  • Teamwork and collaboration
  • Problem-solving
  • Time management
  • Attention to detail
  • Reliability
  • Excellent communication
  • Team leadership
  • Self motivation
  • Strategic planning
  • Fluent bilingualism

Languages

English
Native or Bilingual
French
Native or Bilingual

Timeline

Bilingual Partner Support Representative

Lendcare Capital
03.2024 - Current

Order Picker

Flanagan Foodservice
02.2023 - 03.2024

Warehouse Supervisor

Hercules Forwarding
10.2011 - 02.2023

Lucien-Pagé

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Sami Al-Akhrass