Samer Al Jbawi
Ottawa,Canada
Summary
A hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Ontario Certified Teacher
06.2022 - Current
Research Assistant
Carleton University
Ottawa, Canada
06.2017 - 03.2024
- Responsible for working with a team of Carleton University researchers as they conduct studies on the needs of immigrants, foreign students, visitors, protected refugees, refugee claimants and temporary workers
- Duties include connecting participants with the research team, assisting with recruitment and data collection, delivering community outreach, organizing meetings and symposiums, communicating in Arabic and English, transcribing and translating discussions, establishing connections with community partners, preparing materials, and preparing academic reports.
Settlement Counselor
Somali Centre for Family Services
Ottawa, Canada
01.2016 - 03.2022
- Responsible for providing comprehensive settlement and support services to newcomers, immigrants, foreign students, visitors, protected refugees, refugee claimants and temporary workers
- Duties include assisting clients with integration needs, coordinating settlement activities, delivering direct settlement services, providing orientation and information, assisting with forms and correspondence, filing income tax returns, attending to education needs, undertaking needs assessments and referrals, delivering training, preparing reports, maintaining data, and collaborating with partners.
Teacher
Al-Muthanna bin Haritha Comprehensive Secondary School
Irbid, Jordan
12.2013 - 11.2014
- Part-time language instructor teaching English as a foreign language
- Duties include teaching in all areas of the curriculum, developing lesson plans, choosing materials and resources, employing instructional strategies, motivating students, giving feedback, and designing a culturally-relevant curriculum unit.
Teacher
Jasim Tenth School
Dara'a, Syria
09.2010 - 06.2013
- Part-time language instructor teaching English as a foreign language
- Duties include teaching in all areas of the curriculum, developing lesson plans, choosing materials and resources, employing instructional strategies, motivating students, and giving feedback.
Victoria Forum participant
Global Affairs Canada
Ottawa, Canada
11.2017
- Participated in outreach and a panel at the Victoria Forum on Refugees, Diversity and Inclusion
- Duties include designing policies, training staff, revising communication, recommending benefits packages, acting as a consultant, representing the company at career events, and ensuring compliance with diversity and equity regulations.
Education
APA (Accounting and Payroll Administration) -
Oxford College
03.2024
Ph.D. Candidate, English Language Curricula, and Instruction -
Yarmouk University
12.2015
Master of Education Degree -
Al al-Bayt University
07.2015
Diploma in Education -
Damascus University
10.2012
Bachelor of Arts in English Literature -
Damascus University
08.2010
Ph.D. in Education -
Charisma University
Secondary school
Skills
- Client Advocacy
- Needs Assessment
- Cultural Competency
- Family reunification
- Case Management
- Negotiation
- Rent collection
- Social Services
- Program Planning
- Personal Counseling
- Service Optimization
- Community Outreach
- Documentation Management
- Adaptability and Flexibility
- Emotional awareness
- Reliability
- Team Collaboration
- Progress evaluations understanding
- Active Listening
- Decision-Making
- Attention to Detail
- Documentation proficiency
- Professionalism
- Teamwork and Collaboration
- Organizational Skills
- Self Motivation
- Patient Assessment
- Problem-solving abilities
- Excellent Communication
- Time Management
Certification
- Foundations of Settlement Work in Ontario
- Creating Inclusive Spaces for Immigrants and Refugees with In/Visible Disabilities
- Understanding and Responding to Sexual Violence in Immigrant and Refugee Communities
- Employment Services - Training for Settlement Workers
- Serving Youth in Immigrant and Refugee Communities
- Journey to Promote Mental Health
References
Available upon request
Training
- Victoria Forum on Refugees, diversity and inclusion
- Symposium in Toronto - Emerging Voices - How Syrian Newcomers and Other Key Stakeholders Perceive Canada's Three Sponsorship Programs for Refugee (Re) settlement
Languages
English
Full Professional
Arabic
Native/ Bilingual
Timeline
Ontario Certified Teacher
06.2022 - Current
Victoria Forum participant
Global Affairs Canada
11.2017
Research Assistant
Carleton University
06.2017 - 03.2024
Settlement Counselor
Somali Centre for Family Services
01.2016 - 03.2022
Teacher
Al-Muthanna bin Haritha Comprehensive Secondary School
12.2013 - 11.2014
Teacher
Jasim Tenth School
09.2010 - 06.2013
APA (Accounting and Payroll Administration) -
Oxford College
Ph.D. Candidate, English Language Curricula, and Instruction -
Yarmouk University
Master of Education Degree -
Al al-Bayt University
Diploma in Education -
Damascus University
Bachelor of Arts in English Literature -
Damascus University
Ph.D. in Education -
Charisma University
Secondary school
Similar Profiles
Cathy Mih TaylorCathy Mih Taylor
NA at NANA at NA
Ella GoreElla Gore
Esthetician Student at NAEsthetician Student at NA
KOMAL MOREKOMAL MORE
Professional Development | May 2025 – Present at NAProfessional Development | May 2025 – Present at NA
Jethin EddulaJethin Eddula
Web Design Intern at NAWeb Design Intern at NA
Jake Atkins MRTPIJake Atkins MRTPI
Intermediate Planner at Stantec CanadaIntermediate Planner at Stantec Canada