Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Samentha Verma

Toronto,ON

Summary

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.

Overview

4
4
years of professional experience

Work History

Customer Service Representative

Highland Farms
09.2023 - Current
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Monitor and manage customer chat requests, providing real time customer support and resolving any technical issues.
  • Understand user satisfaction and track NPS scores.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.
  • Track, document and retrieve information in databases.

Customer Support Agent

Mosaic Sales Solutions
03.2023 - Current
  • Enhanced customer satisfaction by promptly addressing and resolving support inquiries.
  • Assisted customers through multiple channels including phone, email, live chat, and social media platforms for increased accessibility and convenience.
  • Utilized CRM software for tracking customer interactions, allowing for improved follow-up on unresolved cases or escalating as needed for resolution.
  • Patched software and installed new versions to eliminate security problems and protect data.

Sales Associate

Winners TJX
06.2022 - 02.2023
  • Developed new client relationships by actively engaging with potential customers and highlighting the benefits of product offerings.
  • Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
  • Organized in-store promotions and events to increase foot traffic and drive additional sales opportunities.
  • Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.

Customer Service Representative

Easy Day Supermarket
03.2020 - 02.2022
  • Streamlined call center processes for improved efficiency and reduced wait times.
  • Contributed to sales growth by upselling products and services based on individual customer requirements.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Improved communication between departments by facilitating interdepartmental meetings focused on problem-solving strategies for common issues affecting customers'' experiences.

Education

High School Diploma -

Lambton College of Applied Arts And Technology
Toronto, ON
12.2023

Bachelor of Science - Biotechnology

Khalsa College For Women
Punjab, India
05.2020

Skills

  • Account updating
  • Data Entry
  • Complaint resolution
  • Consultative Sales
  • Computer Proficiency
  • Call Center Operations
  • CRM system proficiency
  • Administrative Support

Languages

English
Native or Bilingual
Hindi
Native or Bilingual
Punjabi
Native or Bilingual

Timeline

Customer Service Representative

Highland Farms
09.2023 - Current

Customer Support Agent

Mosaic Sales Solutions
03.2023 - Current

Sales Associate

Winners TJX
06.2022 - 02.2023

Customer Service Representative

Easy Day Supermarket
03.2020 - 02.2022

High School Diploma -

Lambton College of Applied Arts And Technology

Bachelor of Science - Biotechnology

Khalsa College For Women

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Samentha Verma