Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Samen Oriane Esther Dassie

Summary

Dynamic and reliable professional with a proven track record at Flipmac Company Limited, excelling in customer engagement and operational efficiency. Recognized for enhancing service quality through effective communication and mentoring. Skilled in cash handling and merchandise display, consistently delivering exceptional results in fast-paced environments.

Overview

9
9
years of professional experience

Work History

Retail Associate

Guess
Montreal, QC
07.2025 - 01.2026
  • Delivered exceptional customer service by addressing inquiries and resolving issues promptly.
  • Enhanced store presentation through effective merchandising and maintaining visual standards.
  • Assisted in inventory management by conducting regular stock checks and updating records accurately.

Customer Service Representative

Flipmac Company Limited
Accra, Ghana
01.2020 - 01.2024
  • Resolved customer inquiries, ensuring high satisfaction and prompt issue resolution.
  • Streamlined order processing procedures to enhance operational efficiency and reduce response times.
  • Mentored junior staff on best practices for customer communication and conflict resolution techniques.
  • Implemented feedback mechanisms to gather customer insights and improve service offerings.

Waitress

De Mood Lounge
Accra, Ghana
07.2017 - 10.2019
  • Provided exceptional customer service by anticipating needs and delivering timely assistance.
  • Collaborated with kitchen staff to ensure accurate order preparation and prompt delivery.
  • Managed cash register operations, including processing transactions and balancing end-of-shift cash drawer.
  • Maintained cleanliness and organization of dining area, adhering to health and safety standards.

Education

High School Diploma - General Studies

Action Senior High School
Accra, Ghana
11.2021

Skills

Reliability

Customer engagement

Positive and engaging demeanor

Cash handling accuracy

Reliability and punctuality

Merchandise display

Cash register operation

Languages

French
Native or Bilingual
English
Native or Bilingual

Timeline

Retail Associate

Guess
07.2025 - 01.2026

Customer Service Representative

Flipmac Company Limited
01.2020 - 01.2024

Waitress

De Mood Lounge
07.2017 - 10.2019

High School Diploma - General Studies

Action Senior High School
Samen Oriane Esther Dassie